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- **Revenue Resilience**: Recurring revenue up 5% ($425M), driven by 8% growth in software ARR and 7% in total ARR, offsetting hardware decline.
- **Strategic Wins**: Chipotle 6-year deal for 4,000 restaurants and $1.4T U.S. payments expansion highlight strategic execution.
- **Profitability Boost**: Adjusted EBITDA up 32% to $125M, with Restaurants segment margin at 35.2% vs. Retail at 19.3%.
- **AI-Driven Growth**: AI integration accelerates product development, targeting 2026 launches at NRF with 78,000+ sites on the platform.
- **Risk Management**: $100M restructuring costs and 2x net leverage position support disciplined execution.


**【CEO Summary Section】**
- **Revenue Growth**: Total revenue of $684 million declined 3% due to lower hardware sales, but recurring revenue increased 5% to $425 million. Software ARR and total ARR grew 8% and 5%, respectively.
- **Strategic Shifts**: Outsourcing hardware to ODM (Ennoconn) beginning in January, transitioning legacy applications to a modern microservices architecture, and introducing price escalators for renewals.
- **AI Integration**: AI-enabled development accelerates time-to-market for microservices and platform capabilities, enhancing gross margin expectations.
- **Major Deal**: 6-year exclusive agreement with Chipotle for 4,000 restaurants worldwide, implementing next-gen point-of-sale and applications on the Voyix Commerce Platform.

**【CFO Financial Commentary】**
- **Financial Metrics**: Adjusted EBITDA of $125 million (18.3% margin), up 32% year-over-year. Retail segment EBITDA declined 17% to $90 million due to delayed software implementations, while Restaurants segment EBITDA rose 12% to $74 million.
- **Cost Actions**: Restructuring cash outflows of $23 million in Q3, with total 2025 restructuring costs expected at $100 million. Net leverage ratio of 2x.
- **Guidance**: Full-year revenue $2.65-$2.67 billion, adjusted EBITDA $420-$435 million, and non-GAAP EPS $0.85-$0.90.

**【Q&A Highlights】**
- **Customer Sentiment**: Healthy demand for technology investments to enhance consumer experiences and reduce costs, with no signs of consumer confidence decline.
- **Payment Strategy**: Expanding payments gateway to $1.4 trillion in U.S. transaction volume, including commercial fuel partnerships (e.g., Corpay, WEX).
- **ODM Transition**: Phased hardware outsourcing starting January 2026, aiming for minimal customer impact and net accounting basis by Q2 2026.
- **Innovation Momentum**: Launching next-gen applications at NRF 2026, including cloud-native solutions for retail and restaurants, with 78,000 sites on the platform.


NCR Voyix Corporation (VYX) Q3 2025 Earnings Call Transcript

- **Revenue Growth:** Recurring revenue up 4% to $422M, driven by VCP adoption and new customer signings.
- **Profitability:** Adjusted EBITDA +20% to $95M, with restaurant margins at 33.2% and retail improving to 17.8%.
- **Strategic Wins:** 50+ new retail customers, 200+ restaurant renewals, and 10+ international grocery contracts.
- **Innovation:** AI-powered Picklist Assist deployed in 22,000 lanes, Edge virtualization enabling rapid kiosk deployment.
- **Payments Expansion:** Voyix Pay to launch Q4, targeting enterprise customers with Worldpay's global reach.
- **Tariff Mitigation:** Monitoring $8-12M annual impact, exploring shared cost models with customers.


**【CEO Opening Remarks】**
- Emphasized execution of key initiatives, including new customer wins in restaurants and retail, and the launch of Voyix Pay in the U.S. with plans to expand globally.
- Highlighted progress on hardware through ODM agreements, with pilots in Europe and the Americas, and ongoing tariff mitigation efforts.
- Announced upcoming product launches, including new VCP capabilities in Q4 and enterprise retail solutions at NRF 2026.

**【Product Updates】
- Voyix Commerce Platform (VCP) connected 78,000 sites, processing 500M+ transaction API calls in June, with 60% YoY growth in orders.
- AI-driven Picklist Assist deployed across 22,000 checkout lanes, improving efficiency.
- Edge virtualization enabled a European customer to deploy a new kiosk in 2 weeks, bypassing certification.

**【Restaurant Performance】
- Signed 200+ new software/services customers, with 4% ARR growth and 1% payment sites growth.
- Expanded services with global coffee and fast-food chains, renewing SME contracts in the Southeast.
- Focused on Latin America expansion, leveraging retail market share in Mexico, Chile, Peru, and Argentina.

**【Retail Performance】
- Signed 50 new software/service customers, with 25% platform sites growth and 13% payment sites growth.
- Won contracts in Japan, U.K., and U.S., including a 1,000-store agreement with a U.K. grocer and a 4,000-site hardware deal in North America.
- Launched Voyix POS and self-checkout solutions across 10+ international grocery chains.

**【CFO Financial Commentary】
- Q2 revenue $666M (-8%), recurring revenue $422M (+4%), adjusted EBITDA $95M (+20%), margin 14.3%.
- Restaurant segment EBITDA +10% to $68M (33.2% margin), retail EBITDA -7% to $81M (17.8% margin).
- Free cash flow $37M, with $170M-$190M guidance for FY25, driven by cost savings and revenue growth.

**【Q&A Highlights】
- **Demand:** No customer pullback; 50+ customers committed to next-gen solutions, with new logos in retail and SME restaurants.
- **Margins:** Restaurant EBITDA expected to remain ~32%, retail to improve to 18-19% via hardware margin recovery.
- **Tariffs:** $8-12M annual impact, exploring shared cost models with customers.
- **Payments:** Voyix Pay to launch Q4, targeting 10% of 450+ enterprise customers by mid-2026, with global expansion via Worldpay.


NCR Voyix Corporation (VYX) Q2 2025 Earnings Call Transcript

- **Platform Growth**: 77,000+ platform sites, 200+ new restaurant customers, cloud-native apps launched.
- **Financial Resilience**: $75M adj. EBITDA (+19%), 66% recurring revenue, $125M buybacks.
- **Strategic Initiatives**: VCP rollout, WorldPay integration, ODM transition on track.
- **Risks**: $8-12M/QTR tariffs, hardware decline, Japan expansion momentum.
- **Guidance**: $420-445M adj. EBITDA (+21-28%), 40-43% free cash flow conversion.

**【CEO Opening Remarks】**
- Launched the Voyix Commerce Platform (VCP) with cloud-native applications, sunsetting legacy on-premise software. 
- Signed 200+ new restaurant customers and 30+ retail customers Q1, expanding platform sites to 77,000.
- Hardware ODM transition with Ennoconn on track for Q4 2025 deployment.
- Integrated WorldPay front-end processing, launching payments training for sales teams.
- Completed $125M share buybacks YTD, with $200M repurchase program authorized.

**【CFO Financial Highlights】**
- Q1 revenue $617M (-13% YoY), adjusted EBITDA $75M (+19% YoY), driven by cost savings.
- Recurring revenue $407M (66% of total), up 2% YoY.
- Restaurant segment ARR +5%, retail ARR +9%.
- Tariff-related costs $8-12M/QTR, potential $20M annualized if all suppliers pass through.
- Guidance: $2.575-2.65B revenue (-9% to -6% YoY), $420-445M adj. EBITDA (+21% to +28%).

**【Product & Platform Updates】**
- VCP cloud-native apps enable real-time data collection, personalized customer interactions.
- Restaurant wins: 150-location Ziggi's Coffee deal, 850-location Raising Cane's renewal.
- Retail wins: Morrisons UK multi-year VCP deployment, 1,000-lane Pilot Co. self-checkout expansion.
- Payments: 97% attachment rate in mid-market restaurants, early enterprise renewals.

**【Key Risks & Mitigations】**
- Hardware sales decline (-$67M YoY) due to legacy system exits.
- Tariff mitigation: sourcing from lower-tariff regions, $8-12M/QTR impact.
- ODM transition risk: potential delays in Nashville warehouse pilot.

**【Q&A Highlights】**
- Self-checkout demand resilient despite retail sector challenges.
- Payments training program shows early customer interest.
- Restructuring costs $65M vs. initial $55M estimate.
- Japan expansion: doubled hardware footprint in Q1.
- Tariff impact monitoring: potential $20M annualized worst case.

NCR Voyix (VYX)-8 May 25-2025 Q1 Earnings call transcript

- **Platform Growth Accelerating**: 26% increase in platform sites to 74,000, with 110B API calls and 15,000+ Aloha Cloud locations.
- **Worldpay Partnership Payoff**: $500B+ annual transaction volume potential via new retail payments solution, launching Q3 2025.
- **Profitability Improving**: Adjusted EBITDA margin expanded 850bps to 16.7%, driven by cost cuts and exiting non-core businesses.
- **Recurring Revenue Shift**: ODM transition to 75% recurring mix by 2026, reducing hardware dependency.


**【CEO Opening Remarks】**
- NCR Voyix is the #1 in self-checkout and POS software for convenience, grocery, and restaurants, with 98% revenue retention over 3 years.
- Platform growth: 26% increase in platform sites (74,000 total), 110 billion API calls, and 15,000+ Aloha Cloud locations in restaurants.
- New 5-year partnership with Worldpay to enable enterprise retail payments, processing $500B in U.S. transactions annually.
- 2025 focus: launching new self-checkout solutions globally, expanding platform capabilities, and bundling services into subscriptions.

**【CFO Financial Highlights】**
- Q4 2024 Revenue: $682M (down 14% YoY), Adjusted EBITDA: $114M (up 75%), Margin: 16.7%.
- Software & Services: $521M (down 2%), driven by hardware decline and one-time license exits.
- 2025 Outlook: Revenue $2.575B-$2.65B (down 6%-9%), Adjusted EBITDA $420M-$445M (up 21%-28%), Non-GAAP EPS $0.75-$0.80.
- ODM Transition: Expected mid-2025, reducing hardware revenue but improving recurring mix to 75%.

**【Q&A Key Takeaways】**
- **Payments Rollout**: U.S. implementation by summer 2025, targeting $500B+ in annual transaction volume.
- **Hardware Delay**: ODM transition delayed due to ERP system integration challenges, but no customer disruption expected.
- **Market Trends**: Strong demand for shrink reduction solutions and cloud-based platforms, with 26% platform growth YoY.
- **Tariff Risk**: Guidance excludes potential tariffs, but 50%+ of hardware inventory could benefit from ODM transition in 2026.


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