- **Revenue Growth & Expansion**: 21% YoY revenue to $80.7M, 2,000 new locations, 12% ARPU increase. Chipotle Catering+ pilot and Olo Pay card-present deployments highlight strategic momentum.
- **Product Innovation**: Olo Guest Intelligence (OGI) adopted by 700+ brands; Borderless guest network surpasses 16M users with 2M+ cross-brand transactors.
- **Financial Strength**: GAAP profitability achieved, 14.3% operating margin, and Gross Profit Rule of 40+ in Q1. 2025 guidance reflects cautious optimism amid macro challenges.
- **Market Resilience**: 67% of customers are limited-service restaurants, benefiting from trade-down trends. QSR same-store sales growth outpaces full-service peers.
- **Sales Leadership**: New CCO Parrish Chapman focuses on accelerating new customer bookings and module expansion.


**【CEO Opening Remarks】**
- Q1 2025 revenue exceeded high-end guidance, with 21% YoY growth to $80.7M. Active locations reached 88,000, up 2,000 QoQ. ARPU rose 12% YoY to $911.
- Key wins: Chipotle Catering+ pilot (multi-module deployment) and enterprise brand Olo Pay card-present full deployment. Over 70 brands now use Olo Order + Olo Pay for full-stack data aggregation.
- Product highlights: Olo Guest Intelligence (OGI) adopted by 700+ brands in first month, Borderless guests surpass 16M with 2M+ cross-brand users.

**【CFO Financial Review】**
- GAAP net income: $11.8M ($0.07 EPS). Non-GAAP operating income: $11.5M (14.3% margin). Gross margin: 60.9%, driven by Olo Pay cost adjustments.
- 2025 guidance: Revenue $338.5M-$340M, operating income $48.6M-$49.8M. Q2 2025 revenue $82M-$82.5M, operating income $11.5M-$11.8M.
- Gross profit Rule of 40 achieved in Q1; targeting sustained growth despite macroeconomic headwinds.

**【Q&A Highlights】**
- **Chipotle Partnership**: Multi-module deployment includes Catering+, Olo Pay, and delivery. Pilot in select locations, with potential for full rollout post-evaluation.
- **Macroeconomic Resilience**: 67% of customers are limited-service restaurants, benefiting from trade-down effect. QSR same-store sales growth outpaces full-service peers.
- **Sales Team Expansion**: New CCO Parrish Chapman focuses on bookings, leveraging 20+ years of restaurant tech experience to accelerate new customer acquisition.
- **Competitive Position**: 98%+ gross retention rate reflects sticky platform. Olo Pay card-present unlocks 82% of non-digital transactions, creating unique guest data flywheel.


Olo (OLO)-8 May 25-2025 Q1 Earnings call transcript

- **Revenue Growth**: Q4 2024 revenue up 21% YoY to $76.1M, with full year 2024 growth of 25%.
- **Olo Pay Expansion**: GPV reached $2.8B in 2024, with card-present processing via FreedomPay expected to begin in H2 2025.
- **2025 Outlook**: Target $333-336M revenue (+17-18%), with gross profit growth accelerating in H2.
- **Strategic Initiatives**: Scaling Catering Plus, increasing Flywheel customers (brands using all three product suites), and leveraging AI for personalized guest experiences.
- **Financial Discipline**: Operating margin improved 430bps YoY in Q4 2024 to 15.1%, with 2025 guidance for non-GAAP operating income of $45.5-47M.

**【CEO Summary Section】**
- Olo achieved record performance in 2024, with GMV reaching $29 billion and gross payment volume (GPV) growing to $2.8 billion (up 180% YoY). 
- Launched FreedomPay partnership to scale Olo Pay card-present functionality, targeting $130 billion+ card-present GPV opportunity.
- Added 6,000 net new locations in 2024, with ARPU up 12% YoY to $878 and NRR at 115%.
- 2025 priorities include expanding Catering Plus, ramping Olo Pay card-present, and increasing Flywheel customers (brands using all three product suites).

**【CFO Financial Commentary】**
- Q4 2024: Revenue $76.1M (+21% YoY), operating income $11.5M (+69% YoY), non-GAAP operating margin 15.1%.
- Full year 2024: Revenue $284.9M (+25% YoY), Olo Pay revenue $70M, non-GAAP operating income $32.9M (+80% YoY).
- 2025 Guidance: Revenue $333-336M (+17-18%), operating income $45.5-47M (+30-33%).
- Gross profit growth expected to accelerate in H2 2025, driven by scale in Olo Pay and Catering Plus expansion.

**【Q&A Key Highlights】**
- **FreedomPay Partnership**: General availability for Olo Pay card-present via FreedomPay terminals expected mid-2025, with card-present GPV contribution in high single digits ($M) in 2025.
- **Gross Profit Growth**: 2025 gross profit growth >2024, with acceleration in H2 due to tougher 2024 H1 comps.
- **Flywheel Strategy**: 3.7 modules per location as of Q4 2024 (vs 3.5 in 2023), targeting higher module adoption in enterprise.
- **Catering Plus**: 12+ new deployments in Q4 2024, with potential to replicate digital ordering success in catering channel.

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