What does Zoom Communications do and what are its main business segments?

Did Zoom Communications beat or miss consensus estimates last quarter?

What were the key takeaways from Zoom Communications's earnings call?

What is Zoom Communications's latest dividend and current dividend yield?

What factors drove the changes in Zoom Communications's revenue and profit?

What were the key takeaways from Zoom Communications’s earnings call?

What is Zoom Communications's gross profit margin?

What is the revenue and EPS growth rate for Zoom Communications year over year?

**Key Takeaways**
- **Revenue Growth**: FY2026 revenue up 4.4% YoY, driven by enterprise (6.5% YoY) and CX (high double-digit growth). Q4 AI-related wins include NHS Trust and retail automation.
- **AI Expansion**: Custom AI Companion and ZVA voice automation drove 130% YoY CX growth. 70% of top 10 deals included ZVA.
- **Financial Health**: Non-GAAP EPS $1.42 (10% YoY), free cash flow $350M. FY2027 guidance: $5.06B-$5.07B revenue, 4.1% YoY growth.
- **Market Momentum**: Phone up mid-teens YoY, Contact Center in high double digits. 10+ competitive displacements in Q4, including Cisco and RingCentral.
- **Risks**: Economic uncertainty offsets by 98% net retention rate and sticky AI solutions.

**【CEO Summary Section】**
- **Revenue Growth**: FY2026 revenue grew 4.4% year-over-year, driven by enterprise and customer experience (CX) segments. Q4 revenue was $1.25 billion, up 5.3% YoY.
- **AI Strategy**: Accelerated AI monetization through products like Custom AI Companion, ZVA (Zoom Virtual Agent), and ZRA (Zoom Revenue Accelerator). Q4 AI-related wins included large CX deals and NHS Trust partnerships.
- **CX Expansion**: Contact Center ARR grew 130 basis points YoY, with 70% of top 10 deals including ZVA. ZVA adoption in healthcare and retail highlighted AI-driven efficiency.
- **International Momentum**: Americas grew 6%, EMEA 5%, and APAC 3%. UK data center investments and channel partnerships supported expansion.

**【CFO Financial Commentary】**
- **Q4 Financials**: GAAP revenue $1.25B (5.3% YoY), non-GAAP EPS $1.42, up 10% YoY. Free cash flow $350M, operating margin 39.3%.
- **FY2027 Guidance**: Revenue $5.06B-$5.07B (4.1% YoY), non-GAAP EPS $5.77-$5.81. Focus on AI monetization, CX growth, and share buybacks ($2.7B repurchased in FY2026).
- **Deferred Revenue**: $1.42B (5% YoY), with 57% of RPO expected to be recognized in FY2027. Deferred revenue growth reflects competitive takeouts and long-term contracts.

**【Q&A Highlights】**
- **AI Commercialization**: Custom AI Companion contributed to Q4 wins in healthcare and education. ZVA voice automation drove 130% YoY growth in CX.
- **Market Share**: Phone revenue up mid-teens YoY, Contact Center in high double digits. Q4 displaced 10+ competitors, including Cisco and RingCentral.
- **Channel Strategy**: 60% of new CX deals via channel partners. System integrators (e.g., NHS Trust) valued Zoom's unified AI platform.
- **Risks**: Economic uncertainty impacting enterprise spending, but 98% net retention rate signals sticky AI-driven solutions.


Zoom Communications, Inc.(ZM)-20260226-2026 Q4 Earnings call transcript

- **Revenue Beat**: Q3 $1.23B (+4.4% YoY), topping high end of guidance by $15M.
- **AI Growth**: AI Companion adoption +4x YoY, CX ARR high double digits.
- **Profitability**: Non-GAAP EPS $1.52 (+14% YoY), free cash flow margin 50%.
- **Guidance Raise**: FY26 revenue $4.85B-$4.86B, EPS $5.95-$5.97.
- **Share Buyback**: $1B incremental repurchase authorized.
- **M&A Focus**: Small tuck-ins like BrightHire to accelerate AI expansion.
- **Customer Win Rate**: 9/10 CX deals included AI, e.g., SolarWinds, LegalShield.
- **Phone Momentum**: 10M+ seats, mid-teens ARR growth, healthcare wins.
- **Workvivo Expansion**: Logos +70% YoY to 1,250, targeting Fortune 10.

**【CEO Summary Section】**
- Delivered strong Q3 results with broad momentum across products, industries, and customer segments.
- Focused on three priorities: elevating core products with AI, driving growth of new AI products, and scaling AI-first customer experience.
- AI Companion 3.0 adoption surged 4x YoY, with Team Chat MAUs up 20% YoY.
- Zoom Phone surpassed 10M paid seats, with ARR growth in mid-teens.
- Customer Experience (CX) ARR grew in high double digits, with 9 of top 10 deals involving paid AI.
- Acquired BrightHire to expand into AI-powered hiring workflows.
- Salesforce and Oracle adopted Custom AI Companion for enterprise-wide AI integration.

**【CFO Financial Commentary】**
- Q3 revenue: $1.23B (4.4% YoY), beating high end of guidance by $15M.
- Non-GAAP EPS: $1.52 (up 14% YoY), exceeding high end by $0.08.
- Gross margin: 80% (up 117bps YoY) due to cost optimization.
- Operating cash flow: $629M (30% YoY growth), free cash flow: $614M (50% margin).
- Deferred revenue: $1.44B (5% YoY), RPO: $4B (8% YoY).
- Q4 guidance: Revenue $1.23B-$1.235B (4.1% YoY), EPS $1.48-$1.49.
- Full-year FY26: Revenue $4.852B-$4.857B (4.1% YoY), EPS $5.95-$5.97.

**【Q&A Highlights】**
- **Growth Drivers**: Enterprise NDE stabilized at 98%, online churn at 2.7% (all-time low). CX and AI Companion are key growth engines.
- **AI Monetization**: Custom AI Companion wins with Fortune 200 companies, virtual agents on consumption-based pricing.
- **M&A Strategy**: Small- to medium-sized tuck-ins (e.g., BrightHire) to accelerate roadmap.
- **Deferred Revenue**: Q3 ended at high end of guidance, Q4 expected 4-5% YoY growth.
- **Free Cash Flow**: Full-year guidance $1.86B-$1.88B (3.4% YoY growth).
- **Share Buyback**: Board authorized $1B incremental repurchase.
- **International Growth**: Americas +5%, EMEA +3%, APAC +4% YoY.
- **Customer Experience**: 9 of top 10 CX deals included AI, e.g., SolarWinds, LegalShield.
- **Zoom Phone**: 10M+ seats, mid-teens ARR growth, wins in financial services and healthcare.
- **Workvivo**: Logos up 70% YoY to 1,250, spanning mid-market to Fortune 10.
- **AI-First Customer Experience**: Virtual Agent 2.0 adoption driving high double-digit CX growth.
- **Deferred Revenue**: Q3 ended at $1.44B (5% YoY), RPO $4B (8% YoY).

Zoom Communications Inc. (ZM) Q3 2026 Earnings Call Transcript

- **Revenue Beat**: Q2 $1.217B (+4.7% YoY), topping guidance by $17M. Enterprise segment up 7% YoY.
- **AI Momentum**: AI Companion MAUs +400% YoY. Virtual Agent 2.0 saves $100K+ annually for SecureOne.
- **Financial Strength**: Non-GAAP EPS $1.53 (+14% YoY). Free cash flow $508M (+39% YoY). Full-year guidance raised to $4.825B-$4.835B.
- **Share Buyback**: $463M in Q2, underscoring shareholder value focus.
- **Growth Drivers**: Contact Center ARR +94% YoY. Zoom Phone mid-teens growth despite scale.


**【CEO Summary Section】**
- **Revenue Growth**: Q2 revenue of $1.217B, up 4.7% YoY, driven by 7% YoY growth in the Enterprise segment (60% of total revenue). Americas, EMEA, and APAC grew 5%, 6%, and 4% YoY respectively.
- **AI Adoption**: AI Companion monthly active users (MAUs) grew 4x YoY, with 2.0 version adoption across meeting prep, task management, and Zoom Phone. A Fortune 200 tech company deployed Custom AI Companion for 60,000 employees.
- **Product Innovations**: Virtual Agent 2.0 reduced costs by $100K+ annually for SecureOne. Workvivo customers with >$100K ARR grew 142% YoY to 168.
- **Market Recognition**: Won 4 UC Today Awards for AI Companion, Zoom Workplace, and Contact Center. Named UCaaS leader in Forrester Wave.

**【CFO Financial Commentary】**
- **Top Line**: Q2 non-GAAP EPS of $1.53 (vs. $1.37 prior year), 10.5% YoY growth in operating income to $503M. Full-year guidance raised to $4.825B-$4.835B revenue (3.5% YoY growth).
- **Margins**: Non-GAAP gross margin 79.8% (up 128bps YoY). Operating margin 41.3% (up 216bps YoY). Free cash flow $508M (39% YoY growth).
- **Balance Sheet**: $7.8B cash. Repurchased 6M shares ($463M) under $2.7B buyback plan.
- **Guidance**: Q3 revenue $1.21B-$1.215B (3% YoY). FY26 non-GAAP EPS $5.81-$5.84 (up 14% YoY).

**【Q&A Highlights】**
- **AI ROI**: Customers report cost savings (e.g., $100K+ annually for SecureOne) and productivity gains. 94% YoY growth in Contact Center customers with >$100K ARR.
- **Customer Feedback**: 9/10 top Contact Center deals displaced leading competitors. Zoom Phone mid-teens ARR growth despite large scale.
- **Future Growth**: AI investments balanced with cost optimization. 2027 tailwinds from Custom AI Companion and Virtual Agent 2.0.


Zoom Communications Inc. (ZM) Q2 2026 Earnings Call Transcript

- **AI Growth Engine**: AI Companion MAU +40% QoQ, Custom AI trials with Global 2000 firms. Base AI free for paid licenses.
- **Enterprise Strength**: Enterprise revenue 60% of total (+2pts YoY). Contact Center ARR >$100M, Virtual Agent largest upsell ever.
- **Financial Resilience**: Q1 EPS $1.43 (+$0.08 YoY). FY26 guidance raised to $4.8B-$4.81B rev, $5.56-$5.59 EPS.
- **Share Buyback**: $418M spent in Q1, 5.6M shares. Free cash flow $1.68B-$1.72B expected FY26.
- **Market Expansion**: Phone revenue +mid-teens YoY. Frontline worker product targets 80% of global workforce with early healthcare wins.


**【CEO Summary Section】**
- **AI Innovation Leadership**: Zoom AI Companion monthly active users (MAU) grew 40% QoQ, with Raymond James rolling out meeting summaries firm-wide. Custom AI Companion, though early, shows strong trial interest from Global 2000 companies.
- **Product Expansion Success**: 
  - Zoom Workplace Enterprise Plus won the Boston Celtics, a $>1M ARR deal replacing Microsoft Teams.
  - Zoom Contact Center customers grew 65% YoY, with Virtual Agent landing its largest upsell.
  - Workvivo customer count grew 106% YoY, driven by Meta partnership.
- **Market Penetration**: Zoom Phone revenue grew mid-teens YoY, with significant Microsoft Teams integration adoption.

**【CFO Financial Commentary】**
- **Topline Growth**: Q1 revenue $1.175B (+3% YoY), beating high end of guidance by $8M. Enterprise revenue 60% of total (+2pts YoY).
- **Profitability**: Non-GAAP EPS $1.43 (+$0.08 YoY), driven by buyback and cost control. Operating margin 39.8% (down 23bps YoY due to AI investments).
- **Deferred Metrics**: Deferred revenue $1.43B (+5% YoY). RPO $3.9B (+6% YoY), with 61% expected to convert to revenue over 12 months.
- **Share Buyback**: Purchased 5.6M shares ($418M) in Q1, accelerating $2.7B program.
- **FY26 Guidance**: Revenue $4.8B-$4.81B (+3% YoY midpoint). Non-GAAP EPS $5.56-$5.59. Free cash flow $1.68B-$1.72B.

**【Q&A Highlights】**
- **AI Companion Monetization**: Custom AI Companion in early trials, with Bring Your Own Dictionary/Index and Jira integration features. Base AI Companion free for paid licenses.
- **Contact Center Momentum**: 
  - Elite SKU mix +10pts YoY. Q1 had largest Virtual Agent upsell in history.
  - 65% YoY customer growth, 70% CCaaS rate, 97% self-service resolution.
- **Zoom Phone Expansion**: 15%+ YoY growth, targeting $150M on-prem seats. Bell Canada partnership and channel wins driving momentum.
- **Macro Environment**: Enterprise deal elongation in large U.S. customers, but no impact on online business (churn 2.8%, lowest Q1 ever).
- **Frontline Worker Product**: Targets 80% global frontline workers with on-shift comms, workforce mgmt, and AI assistant. Early wins in healthcare, retail.


Zoom Communications Inc. (ZM) Q1 2026 Earnings Call Transcript

- **AI-Driven Growth**: Q4 2025 AI Companion adoption surged 68% QoQ, with Custom AI Companion launching in April 2025 at $12/seat.
- **Record Wins**: Largest Contact Center deal in history (15,000 agents) and Amazon Workplace partnership highlight platform expansion.
- **Financial Strength**: $425M operating cash flow, 25% YoY free cash flow growth, and 20% stock-based comp as % of revenue.
- **FY26 Outlook**: 2.7% revenue growth guided, with Contact Center, Workvivo, and channel partnerships as key growth engines.

**【CEO Summary Section】**
- FY25 revenue growth of 3% YoY, driven by AI-first platform expansion and Contact Center/Workvivo wins.
- Zoom AI Companion monthly active users grew 68% QoQ, with Custom AI Companion add-on launching in April 2025.
- Key wins include Amazon (Zoom Workplace), Delta Air Lines (Workvivo), and a Fortune 100 tech company (15,000-agent Contact Center deal).
- AI strategy focuses on agentic capabilities (memory, reasoning, orchestration) and third-party integrations (Microsoft, Google).
- Gross margin target remains 80% long-term, with FY26 investments in AI offset by efficiency gains.

**【CFO Financial Commentary】**
- Q4 2025 revenue: $1.184B (3% YoY), beating high end of guidance by $4M.
- Non-GAAP EPS: $1.41 (up 8% YoY), exceeding high end of guidance by $0.11.
- Operating cash flow: $425M (21% YoY growth), free cash flow: $416M (25% YoY growth).
- FY26 guidance: Revenue $4.785B-$4.795B (2.7% YoY), non-GAAP EPS $5.34-$5.37.
- Deferred revenue: $1.35B (7% YoY), RPO: $3.8B (6% YoY).

**【Q&A Key Themes】**
1. **AI Monetization**: Custom AI Companion add-on ($12/seat) expected to ramp in H2 2026, with enterprise adoption prioritized.
2. **Market Momentum**: 
   - Contact Center: 7/10 top deals driven by channel partners, 100%+ YoY growth in >$100K ARR customers.
   - Workvivo: 89% YoY customer growth, 3 deals >$1M ARR with global brands.
3. **Financial Discipline**: 
   - FY25 free cash flow: $1.8B (23% YoY growth).
   - Stock-based comp as % of revenue: 20% (down 3pts YoY).
4. **Go-to-Market Strategy**: 
   - Channel expansion (e.g., Mitel partnership for 70M end users).
   - AWS Marketplace simplifies procurement for 4M+ monthly active users.


Actual				0.15	0.2	0.92	0.99	1.22	1.32	1.36	1.11	1.29	1.03	1.05	1.07	1.22	1.16	1.34	1.29	1.42	1.35	1.39	1.38	1.41	1.43	1.53	1.52	1.44
Forecast				0.0703	0.0913	0.4751	0.7607	0.7917	0.9906	1.1639	1.089	1.0682	0.8765	0.9502	0.8327	0.8134	0.991	1.0586	1.0934	1.146	1.1892	1.2146	1.306	1.3044	1.3093	1.3766	1.4387	1.4877
Surprise	0.00%	0.00%	0.00%	+113.37%	+119.06%	+93.64%	+30.14%	+54.10%	+33.25%	+16.85%	+1.93%	+20.76%	+17.51%	+10.50%	+28.50%	+49.99%	+17.05%	+26.58%	+17.98%	+23.91%	+13.52%	+14.44%	+5.67%	+8.10%	+9.22%	+11.14%	+5.65%	-3.21%

ZM

ZM fundamentals

ZM Q4 2026 Earnings

Earnings Call

You can ask Aime

ZM

ZM fundamentals

ZM Q4 2026 Earnings

Earnings Call

ZM Earnings Call Summary for Q4/20265:00 PM on Feb 25, 2026

ZM Earnings Call Summary for Q3/20265:00 PM on Nov 24, 2025

ZM Earnings Call Summary for Q2/20265:00 PM on Aug 21, 2025

ZM Earnings Call Summary for Q1/20265:00 PM on May 21, 2025

ZM Earnings Call Summary for Q4/20255:00 PM on Feb 24, 2025

You can ask Aime