What does Petmed Express do and what are its main business segments?

Did Petmed Express beat or miss consensus estimates last quarter?

What is the revenue and EPS growth rate for Petmed Express year over year?

What is Petmed Express's gross profit margin?

What is Petmed Express's latest dividend and current dividend yield?

What factors drove the changes in Petmed Express's revenue and profit?

What guidance did Petmed Express's management provide for the next earnings period?

What were the key takeaways from Petmed Express’s earnings call?

- **Profitability Milestone**: Q3 EBITDA doubles to $2M, net loss cuts by 94% to $0.7M.
- **Cost Efficiency**: $5M annual savings target on track, G&A down 19.7% YoY.
- **Customer Growth**: 63,000 new customers, AOV +7% to $108, inventory turns jump to 1.5x.
- **Strategic Shifts**: Paused $2.8M in ads to protect margins, launching 'Buy Now, Pay Later' and pethealthmd.com.
- **Future Focus**: Gen Z/millennial acquisition, last-mile delivery, and brand expansion via sports partnerships & podcasts.

**【CEO Opening Remarks】**
- Achieved $2 million adjusted EBITDA in Q3, up 111% YoY, with $2.6 million reduction in G&A expenses.
- Implemented cost-cutting measures targeting $5 million annual savings, on track to meet 2025 goal.
- Introduced 'Buy Now, Pay Later' option, refreshed website/app, and launched pethealthmd.com for vet-backed content.
- Acquired 63,000 new customers, with AOV up 7% to $108 and shipped AOV +4.3% to $97.
- Eliminated 4,000 underperforming SKUs, improving inventory turns to 1.5x (vs. 0.9x last year) and reducing inventory by 66% to $11.8M.
- Pulled back $2.8M in ad spend during holiday period to prioritize margins, resetting marketing strategy with email segmentation and content improvements (rev per email +9%).

**【CFO Financial Highlights】**
- Q3 net sales $53M (-19% YoY), driven by 34% reduction in ad spend to $3M.
- Gross profit $14.9M (28.1% of sales), up 80bps YoY from better mix and lower discounts.
- Net loss $0.7M (-94% YoY), with adjusted EBITDA $2M (+122% YoY).
- Strong cash position of $50M with no debt.

**【Q&A Key Takeaways】**
- **Customer Trends**: Higher-income households (+$100K) maintain Rx spend despite broader market pressure; Gen Z/millennial acquisition requires modern digital experience.
- **SKU Impact**: Removed SKUs had minimal revenue impact, focusing on consistent sellers.
- **Future Investments**: Expanding last-mile delivery, optimizing tech stack, and scaling 'Care You Trust' brand through partnerships.
- **Cost Savings**: Phase II PetCareRx integration will focus on tech consolidation, with savings to continue in 2025.
- **Marketing Reset**: Testing new channels (connected TV, radio) and content (podcasts, events) for long-term brand authority.


PetMed Express (PETS)-10 Feb 25-2025 Q3 Earnings call transcript

PetMed Express (PETS)-6 Nov 24-2025 Q2 Earnings call transcript

Petmed Express (PETS)-6 Aug 24-2025 Q1 Earnings call transcript

Petmed Express (PETS)-11 Jun 24-2024 Q4 Earnings call transcript

Petmed Express (PETS)-8 Feb 24-2024 Q3 Earnings call transcript

Petmed Express (PETS)-30 Oct 23-2024 Q2 Earnings call transcript

Petmed Express (PETS)-22 May 23-2023 Q4 Earnings call transcript

Petmed Express (PETS)-6 Feb 22-2022 Q3 Earnings call transcript

Petmed Express (PETS)-26 Oct 21-2022 Q2 Earnings call transcript

Petmed Express (PETS)-26 Jul 22-2022 Q1 Earnings call transcript

Petmed Express (PETS)-10 May 22-2021 Q4 Earnings call transcript

Petmed Express (PETS)-25 Jan 22-2021 Q3 Earnings call transcript

Petmed Express (PETS)-26 Jul 21-2021 Q1 Earnings call transcript

Petmed Express (PETS)-3 May 21-2020 Q4 Earnings call transcript

Petmed Express (PETS)-19 Jan 21-2020 Q3 Earnings call transcript

Petmed Express (PETS)-26 Oct 20-2020 Q2 Earnings call transcript

Petmed Express (PETS)-20 Jul 20-2020 Q1 Earnings call transcript

Petmed Express (PETS)-4 May 20-2019 Q4 Earnings call transcript

Petmed Express (PETS)-21 Jan 20-2019 Q3 Earnings call transcript

Petmed Express (PETS)-22 Jul 19-2019 Q1 Earnings call transcript

Petmed Express (PETS)-22 Oct 18-2018 Q2 Earnings call transcript

Petmed Express (PETS)-23 Jul 18-2018 Q1 Earnings call transcript

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