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- **Record Growth**: 2025 revenue $68.2M (+12% YoY), Q4 $18.1M (+11% YoY). 10th consecutive GAAP profitable quarter.
- **Strategic Acquisition**: ESI acquired for $35M, valued at 1.35x 2025 revenue. Expected to drive $26M+ in accretive growth.
- **AI Innovation**: CAIRO AI receptionist launched, targeting 25% ARPA uplift. EVP partner program expanded to 41 partners.
- **Cloud Efficiency**: Full migration to Oracle Cloud completed, reducing costs and improving margins.
- **Cash Strength**: $31.4M ending cash, 14% free cash flow margin. RPO $89.1M, up 4% YoY.
- **2026 Vision**: $100M revenue target via organic growth and disciplined M&A. CAIRO adoption and channel expansion key drivers.

**【CEO Summary Section】**
- **Revenue Growth**: Full-year 2025 revenue reached $68.2 million, up 12% YoY. Q4 revenue was $18.1 million, a 11% YoY increase.
- **Acquisition of ESI**: Acquired Estech Systems (ESI) for $35 million ($27.3M cash, $7.7M stock), valued at 1.35x 2025 revenue. ESI generated $26M in 2025 with 86% UCaaS gross margins and 80% recurring revenue.
- **AI Strategy**: Launched CAIRO (AI receptionist) in January 2026, expected to boost ARPA by 25%. Won 42 G2 Winter 2026 awards and expanded the EVP partner program to 41 partners.
- **Operational Milestones**: Migrated all legacy data centers to Oracle Cloud, reducing costs and improving margins. User base grew from 4M to 7M (75% YoY growth).

**【CFO Financial Commentary】**
- **Q4 2025 Financials**: GAAP net income $1.2M ($0.04 EPS), Non-GAAP net income $2.8M ($0.09 EPS). Full-year Non-GAAP net income $11.4M ($0.38 EPS).
- **Gross Margins**: Q4 consolidated gross margin 60%, software solutions margin 63%. Full-year gross margin 63% (up 1% YoY).
- **Cash Flow**: Q4 operating cash flow $9.3M, free cash flow $9.3M (14% free cash flow margin). Ending cash $31.4M.
- **Remaining Performance Obligations (RPO)**: $89.1M at Q4 end, up 4% YoY.

**【COO Operational Update】**
- **Software Solutions Growth**: Q4 revenue up 18% YoY, full-year growth 28%. Won 5 new logos and 14 upgrades, including Altigen.
- **AI Adoption**: CAIRO launched with strong early feedback, targeting SMBs with affordable enterprise-grade AI tools.
- **Channel Expansion**: Partnered with AppDirect, driving 46% YoY increase in master agent bookings.

**【Q&A Highlights】**
- **ESI Synergies**: ESI's 85 employees will integrate with Crexendo, enabling cost savings and cross-selling opportunities. OCI migration and licensing optimizations expected to improve margins.
- **Customer Acquisition Costs**: Similar to organic growth, with minimal incremental marketing spend.
- **AI Receptionist Potential**: Applicable to nearly all customers, with early adoption boosting ARPA by 25%.
- **2026 Outlook**: Target $100M annual revenue by end-2026, driven by organic growth and accretive M&A.


Crexendo, Inc.(CXDO)-20260304-2025 Q4 Earnings call transcript

- **Revenue Growth**: 12% YoY to $17.5M, driven by 28% software solutions growth and 8% service revenue increase.
- **AI Success**: Launched AI Receptionist Orchestrator (Kairo), targeting 40-50% ARPU boost.
- **Cloud Migration**: Completed Oracle Cloud migration, with Q1 2026 cost savings and international deployment in days.
- **M&A Focus**: Early 2026 acquisition plans, prioritizing $5-20M deals with existing platform integrations.
- **Financial Strength**: Non-GAAP net income up 76% YoY to $3M, cash reserves at $28.6M.

**【CEO Opening Remarks】**
- Reported 12% year-over-year (YoY) revenue growth to $17.5 million, driven by 28% growth in software solutions and 8% increase in service revenue.
- Highlighted milestone of surpassing 7 million end users and successful UGM event with 550 attendees.
- Emphasized AI investments, Oracle Cloud migration, and international expansion plans.
- Projected double-digit growth for next year and optimism around strategic M&A opportunities.

**【CFO Financial Commentary】**
- GAAP net income of $1.5 million (up 1,400% YoY), non-GAAP net income of $3 million (up 76% YoY).
- Gross margin improved to 63% (up 200 basis points YoY), with software solutions gross margin at 74%.
- Operating expenses increased 5% to $16.2 million, but operating margin rose to 7% (up 600 basis points YoY).
- Cash reserves grew to $28.6 million, up 57% YoY.

**【COO Sales and Operations】**
- 28% organic growth in software solutions, with 12 upgrades and 6 new logos secured.
- Remaining performance obligations increased 14% to $88 million.
- Launched AI Receptionist Orchestrator (Kairo), expected to boost ARPU by 40-50%.
- Completed Oracle Cloud migration for US data centers, anticipating Q1 2026 cost savings.
- EVP program expanded to 41 partners, driving third-party AI integrations.

**【Q&A Highlights】**
- **Pipeline and AI Adoption**: Management expects high take rates for Kairo, with ARPU upside, and 14-15 sandboxes in evaluation.
- **International Growth**: Accelerating expansion in EMEA, with first African customer onboarded.
- **M&A Strategy**: Targeting $5-20 million acquisitions, prioritizing existing platform integrations.
- **Oracle Cloud Impact**: Projected cost savings from data center consolidation and classic offering sunset.
- **Competitive Position**: Highlighted superior customer service and platform scalability versus Cisco/MetaSwitch.

Crexendo, Inc. (CXDO) Q3 2025 Earnings Call Transcript

- **Revenue Growth**: 13% total revenue increase, 31% software solutions surge
- **Profitability**: $1.2M GAAP net income, $2.9M non-GAAP net income
- **AI Investment**: Upcoming AI call bots and operator functions
- **Margins**: 74% software gross margin, 56% telecom gross margin
- **Cash Position**: $23.5M for M&A and innovation
- **Operational Efficiency**: Oracle Cloud migration for future savings
- **Pipeline Momentum**: 88% master agent bookings growth
- **Risk Management**: Disciplined telecom pricing strategy

**【CEO Summary Section】**
- Q2 revenue rose 13% to $16.6 million, driven by 31% growth in software solutions to $7 million. GAAP net income was $1.2 million, with adjusted EBITDA at $2.8 million. The company achieved 8 consecutive quarters of GAAP profitability.
- Investment in AI includes upcoming features like AI call bots and operators, alongside existing solutions such as voice AI studio and ChatGPT integration.
- Telecom strategy focuses on profitable growth, with a disciplined approach to avoid margin-dilutive promotions.
- Operational milestones include closing international data centers and migrating to Oracle Cloud Infrastructure for future cost savings.
- Active exploration of accretive acquisitions, with a strong $23.5 million cash position and ecosystem partner program expansion.

**【CFO Financial Commentary】**
- Service revenue increased 4% to $8.4 million, software solutions grew 31% to $7 million, while product revenue declined 7% to $1.2 million. Remaining performance obligations (RPO) rose 17% to $83.5 million. Operating expenses rose 10% to $15.4 million, yet operating margin improved to 7%. GAAP net income was $1.2 million, non-GAAP net income reached $2.9 million, with cash reserves growing to $23.5 million.

**【COO Operational Update】**
- Q2 bookings surged 88% via master agents, with telecom services revenue up 4%. Software solutions gross margin expanded to 74%, while telecom margin held at 56%. AI developments, including AI operator functions, are nearing release. Cost savings from U.S. data center closures expected in 2026.

**【Q&A Highlights】**
- Pipeline strength with 240+ licensees, including Metaswitch and BroadSoft wins. UScellular's T-Mobile acquisition may unlock new opportunities. Marginal savings from international data center closures are minimal, with U.S. closures driving future margin improvements. Product revenue volatility reflects strategic focus on higher-margin services. AI enhancements enable upselling to existing customers. Mitel bankruptcy creates acquisition opportunities. International expansion via Oracle Cloud in Europe and Australia.

Crexendo, Inc. (CXDO) Q2 2025 Earnings Call Transcript

- **12% Revenue Growth**: Software solutions drive 33% YoY surge to $6.9M, with 78% gross margin (up 1,000bps YoY). 
- **Profitability Milestones**: GAAP net income up 200% YoY to $1.2M; Non-GAAP EPS $0.09. 
- **Cloud Migration**: Full Oracle Cloud shift by end-2025 to unlock $M+ savings. 
- **AI Expansion**: New Video/AI Studio, Contact Center AI products differentiate against Cisco/Metaswitch exits. 
- **Backlog Strength**: $82M backlog (up 22% YoY), with $30M+ to recognize in 2025.

**【CEO Summary Section】**
- Total revenue grew 12% YoY to $16.1 million, driven by 33% growth in software solutions revenue ($6.9 million) and 500 basis points of margin expansion (78% gross margin). 
- Software solutions platform surpassed 6 million users, a key milestone reflecting market adoption. 
- Telecom UCaaS division grew profitably, with focus on sustainable growth and customer retention. 
- Key initiatives include Oracle Cloud migration (expected by end-2025) and ecosystem partner program (EVP) expansion. 
- Guidance maintained for double-digit revenue growth, despite macroeconomic uncertainty.

**【CFO Financial Commentary】**
- GAAP net income: $1.2 million (up 200% YoY), Non-GAAP net income: $2.6 million (up 37% YoY). 
- Adjusted EBITDA: $2.6 million (up 24% YoY). 
- Cash & equivalents: $21.2 million (up 16% QoQ). 
- Software solutions gross margin: 78% (vs. 72% Q4 2024). 
- Operating expenses: $14.9 million (8% YoY growth, but 112% improvement in operating margin to 7.2%).

**【COO Sales Update】**
- Remaining performance obligation (backlog): $82 million (up 22% YoY). 
- 33% YoY growth in software solutions revenue, fueled by competitive disruption (Cisco/Metaswitch exits). 
- Telecom services gross margin stable at 57%, with focus on profitable customer acquisition. 
- AI-driven product expansion (e.g., Video AI Studio, Contact Center AI) driving differentiation.

**【Q&A Highlights】**
1. **Gross Margin Expansion**: Software solutions margin up 1,000bps YoY to 78%, driven by scale and cost efficiency. Full-year target: 73-75%. 
2. **Competitive Strategy**: Refusal to engage in "desperate pricing"; focus on superior service (G2 #1 rating) and open API flexibility. 
3. **M&A Activity**: Actively evaluating targets with 2Q accretion potential; valuations becoming more rational post-COVID. 
4. **International Growth**: Strong demand in Europe, though cautious on trade tensions. 
5. **EVP Ecosystem**: 10-12 new partners/month, with AI-driven apps (e.g., POS replacements) generating traction.

Crexendo (CXDO)-6 May 25-2025 Q1 Earnings call transcript

- **Revenue Growth**: Q4 2024 revenue up 15% YoY to $16.2M, with Software Solutions driving 32% growth.
- **Profitability**: 6th consecutive quarter of GAAP profitability; full-year non-GAAP net income $7.7M.
- **Market Share**: Gained 7 Microsoft Metaswitch and 3 Cisco BroadSoft customers in 2024; targeting 2,000+ at-risk licensees.
- **AI Innovation**: Released AI-powered solutions including ChatGPT-integrated contact centers and video analytics.
- **Backlog Expansion**: Remaining Performance Obligation up 34% YoY to $85.6M.
- **Cash Position**: $18.2M in cash, up 77% YoY, supporting growth and strategic opportunities.
- **2025 Outlook**: Double-digit revenue growth with margin expansion through cloud migration and cost savings.

**【CEO Summary Section】**
- Q4 2024 revenue increased 15% YoY to $16.2 million, driven by 32% growth in Software Solutions segment.
- Full-year revenue rose 14% to $60.8 million, with Software Solutions contributing 30% growth.
- Gross margin improved to 62% for the year, up from 59% in 2023.
- GAAP net income for the year was $1.7 million, marking the 6th consecutive quarter of profitability.
- Competitive advantages include session-based pricing, open APIs, and superior customer support.
- Targeting 2,000+ Microsoft and Cisco licensees in a disrupted market, with 7 Metaswitch and 3 BroadSoft customers won in 2024.
- AI-driven features like contact center automation and video conferencing are key growth drivers.

**【CFO Financial Commentary】**
- Q4 2024: 
  - Total revenue: $16.2M (15% YoY)
  - Service revenue: $8M (4% YoY)
  - Software Solutions: $7M (32% YoY)
  - Gross margin: 61% (up 2% YoY)
  - Non-GAAP net income: $2M ($0.07 EPS)
- Full-year 2024: 
  - Total revenue: $60.8M (14% YoY)
  - Service revenue: $31.8M (7% YoY)
  - Software Solutions: $23.4M (30% YoY)
  - Gross margin: 62% (up 3% YoY)
  - Non-GAAP net income: $7.7M ($0.29 EPS)
- Cash reserves grew to $18.2M, up 77% YoY.
- Remaining Performance Obligation (backlog): $85.6M (34% YoY growth).

**【COO Business Update】**
- 17 new Software Solutions licensees added in 2024, with 39% international growth.
- Telecom Services Retail segment grew 7% YoY, supported by 24 new channel partners.
- AI-powered solutions now include ChatGPT-integrated contact centers and call analytics.
- Migration to Oracle Cloud Infrastructure expected to reduce costs and improve scalability.
- 2025 outlook: Double-digit revenue growth with margin expansion through cost savings and reinvestment.

**【Q&A Highlights】**
- **Customer Migration**: 7 Metaswitch and 3 BroadSoft customers moved in 2024; pipeline of 2,000+ at-risk licensees.
- **Capital Allocation**: Acquisitions, R&D, and share buybacks on the table; no immediate plans for dividends.
- **Market Share**: 3x growth rate vs. public competitors; #3 UCaaS platform behind Cisco and Microsoft.
- **AI Strategy**: Differentiated by open APIs and third-party app ecosystem; AI features now in 44.2 software release.
- **Competitive Position**: 100% uptime guarantee, #1 customer satisfaction ranking, and negligible churn in Software Solutions.


Actual	0.04	0.02	0.39	0.02	-0.0194	0.03	0.02	0.02	0.02	0.03	0.09	0.02	0.04	0.12	0.06	0.06	0.07	0.06	0.06	0.08	0.09	0.1	0.09
Forecast	0.02	0.02	0.02	0.015	0.0215	-0.0072	0.0281	0.0167	0.01	0.0185	0.0273	0.015	0.011	0.0225	0.0411	0.055	0.054	0.0522	0.048	0.0617	0.0614	0.0717	0.0767
Surprise	+100.00%	0.00%	+1850.00%	+33.33%	-190.23%	+516.67%	-28.83%	+19.76%	+100.00%	+62.16%	+229.67%	+33.33%	+263.64%	+433.33%	+45.99%	+9.09%	+29.63%	+14.94%	+25.00%	+29.66%	+46.58%	+39.47%	+17.34%

CXDO

CXDO fundamentals

CXDO Q4 2025 Earnings

Earnings Call

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CXDO

CXDO fundamentals

CXDO Q4 2025 Earnings

Earnings Call

CXDO Earnings Call Summary for Q4/20254:30 PM on Mar 3, 2026

CXDO Earnings Call Summary for Q3/20254:30 PM on Nov 4, 2025

CXDO Earnings Call Summary for Q2/20254:30 PM on Aug 5, 2025

CXDO Earnings Call Summary for Q1/20254:30 PM on May 6, 2025

CXDO Earnings Call Summary for Q4/20244:30 PM on Mar 4, 2025

You can ask Aime