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- **Revenue Growth & Guidance**: Q3 revenue up 9% YoY to $31.1M, full-year guidance raised to $117M-$119M. GAAP EPS improved to $0.04, adjusted EBITDA up 13%.
- **Strategic Acquisitions**: Medsphere ($16.5M) expands inpatient EHR/RCS, Map App enhances benchmarking. Credit facility reduced to $4.9M, with plans to repay fully.
- **AI Breakthrough**: Agentic AI handles 70% patient calls end-to-end, 80% scheduling success. Cross-selling to 100+ Medsphere hospitals and scaling across care continuum.
- **Financial Health**: 9M cash flow of $19.9M, GAAP net income $3.1M. Non-GAAP adjusted net income $4.4M ($0.10/share).

**【CEO Summary Section】**
- **Revenue Growth & Guidance Update**: Q3 revenue of $31.1M (+9% YoY), raising full-year guidance to $117M-$119M from $111M-$114M. GAAP EPS improved to $0.04 (vs. -$0.04 last year), with adjusted EBITDA up 13% to $7.7M.
- **Strategic Acquisitions**: Acquired Medsphere ($16.5M) for inpatient EHR and RCM capabilities, and Map App (HFMA's benchmarking tool) to enhance AI-driven analytics. Medsphere's integration focuses on cross-selling AI and RCM solutions, while Map App provides data-driven client engagement.
- **AI Innovation**: Launched Agentic AI front desk solution, handling 70% of patient calls end-to-end in pilot, with 80% success rate in appointment scheduling. Solution integrates with EHR and practice management platforms, offering multilingual support and 24/7 operation.

**【CFO Financial Commentary】**
- **Cash Flow & Profitability**: 9M cash flow from operations of $19.9M (vs. $15.4M last year), with Q3 GAAP net income of $3.1M. Non-GAAP adjusted net income of $4.4M ($0.10/share). Full-year adjusted EBITDA guidance reaffirmed at $26M-$28M.
- **Debt Management**: Post-Medsphere acquisition, reduced credit facility balance from $8.25M to $4.9M, with plans to fully repay within months. Maintained $10M credit line for flexibility.
- **Revenue Breakdown**: Q3 included $3.4M from Medsphere, $0.9M from CareCloud Wellness. 9M total revenue of $86.1M (+4.2% YoY).

**【Q&A Highlights】**
- **Go-to-Market Strategy**: Prioritizes cross-selling AI and RCM solutions to Medsphere's 100+ hospitals, targeting critical access hospitals (1,400+ underserved facilities). Map App used to benchmark performance and upsell solutions.
- **AI Market Positioning**: Agentic AI's 70% call handling rate (excluding transfers) and domain-specific compliance differentiate it from generic voice AI platforms. Plans to scale deployment across ambulatory and hospital settings.
- **M&A Trends**: Sellers recognize AI-driven valuation pressure, enabling accretive acquisitions at 1x or below revenue. Focus on non-dilutive, cash-flow positive deals with <30% operating margin targets.


CareCloud, Inc. (CCLD) Q3 2025 Earnings Call Transcript

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