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- **MAX Program Breakthrough**: Early adopters doubled subscription revenue, with one customer achieving 30% EBITDA margin. 
- **AI-Driven Growth**: Virtual Agents and Pro products deliver 22%-23% Usage revenue growth, outpacing GTV. 
- **Financial Strength**: 80% platform gross margin, $85 million free cash flow, and 25% incremental margin framework for FY 2027. 
- **Expansion Momentum**: Doubling MAX capacity, entering new commercial trades, and 10x R&D velocity with new CTO. 
- **Customer Obsession**: 95%+ retention rates, $1 billion+ annualized revenue run rate, and 10,800+ active customers. 
- **AI Differentiation**: Proprietary 10-year data set (80+ billion in transaction volume) powers end-to-end automation, unlike point solutions. 


**【CEO Summary Section】**
- ServiceTitan achieved $961 million in total revenue for FY 2026, growing 24% YoY, with Subscription revenue up 26% YoY. 
- Launched MAX, an AI-powered Agentic Operating System, which doubled monthly subscription revenue for early adopters and improved EBITDA margins from 18% to 30% for one customer. 
- Emphasized AI's role in automating end-to-end workflows, with Virtual Agents handling inbound calls and Pro products driving 50%+ revenue growth for some customers. 
- FY 2027 goals include expanding MAX adoption, entering new trades, and accelerating internal AI velocity with new CTO Abhishek Mather. 

**【CFO Financial Commentary】**
- Q4 FY 2026 total revenue: $254 million (21% YoY), with Subscription ($192 million, 23% YoY) and Usage ($53 million, 22% YoY) both strong. 
- Platform gross margin: 80% (up 330bps YoY), total gross margin: 73.8% (up 360bps YoY). 
- Operating income: $27.1 million (10.7% margin), up 740bps YoY. 
- FY 2027 guidance: $1.11-$1.12 billion revenue, $128-$133 million operating income. 
- Q1 2027 revenue: $255-$257 million, operating income: $27-$28 million. 

**【Q&A Highlights】**
- **MAX Adoption**: Doubling MAX capacity in Q1, with customers seeing 50%+ revenue growth and 30% EBITDA margin expansion. 
- **AI & Sales Velocity**: New CTO driving 10x+ R&D velocity, with AI tools reducing onboarding time by 50%. 
- **Commercial Growth**: Commercial GTV up 30% YoY, with Construction and CRM products driving adoption. 
- **Virtual Agents**: Early success in handling surge calls, with potential to reduce CSR turnover. 
- **Weather Impact**: Q4 GTV growth constrained by unusual warmth, but January saw latent demand recovery. 
- **Incremental Margins**: FY 2026 36% margins due to Usage overperformance; FY 2027 targeting 25% with AI investments. 
- **New Trades**: Expanding into commercial exteriors, with Roofing GTV up 40% YoY. 
- **Customer Retention**: Net dollar retention >110%, gross dollar retention >95% for FY 2026. 
- **Free Cash Flow**: $85 million FY 2026, up from $15 million prior year. 
- **Competitive Position**: Proprietary data (80+ billion in transaction volume) and end-to-end workflow automation give defensible AI advantage. 


ServiceTitan, Inc.(TTAN)-20260313-2026 Q4 Earnings call transcript

- **Revenue Growth**: 25% YoY total revenue ($249.2M), 26% subscription growth, 24% usage growth
- **AI Leadership**: MAX program pilot with 50 customers; virtual agents deployed across Pro portfolio
- **Financial Strength**: 80.2% platform gross margin, $38M free cash flow (vs $11M prior year)
- **Commercial Momentum**: 50-branch roofing consolidator signed; private equity-backed customers grow 500bps faster
- **FY26 Guidance**: $951-953M revenue, $83-84M operating income
- **Q4 Outlook**: $244-246M revenue, 1 fewer business day expected to reduce GTV growth by ~150bps

**【CEO Summary Section】**
- ServiceTitan marked 1 year since IPO, with Q3 2026 revenue growth of 25% YoY (subscription +26%, usage +24%), driven by AI adoption and customer expansion. 
- Highlighted Wrench Group case study: 7,000-employee operator using ServiceTitan for enterprise-wide automation, including AI voice agents, predictive analytics, and Dispatch Pro for complex scheduling. 
- Introduced MAX program pilot with 50 customers, focusing on AI-driven revenue optimization across workflows.

**【CFO Financial Commentary】**
- Q3 2026 results: 
  - GTV $21.7B (+22% YoY)
  - Total revenue $249.2M (+25% YoY)
  - Platform gross margin 80.2% (up 310bps YoY)
  - Free cash flow $38M (vs $11M prior year)
- FY26 guidance: 
  - Total revenue $951-953M
  - Operating income $83-84M
- Q4 2026 outlook: 
  - Revenue $244-246M
  - Operating income $16-17M
  - 1 fewer business day expected to reduce GTV growth by ~150bps

**【Q&A Highlights】**
- **MAX Program Progress**: Slow-roll pilot with 50 customers, focusing on revenue/profit optimization. Early results strong but still validating. Full rollout pending.
- **Commercial Expansion**: 
  - Announced commercial CRM and construction management capabilities
  - 50-branch roofing consolidator signed to scale to 30 states
  - 500bps faster growth for private equity-backed customers
- **AI Adoption**: 
  - Virtual agents deployed across Pro portfolio
  - Field Pro (AI for field technicians) driving usage
  - 99% locations using Scheduling Pro
- **Margins & Hiring**: 
  - FY26 operating margin 8.6% (vs 0.8% prior year)
  - FY27 targeting 25% incremental margins
  - Catching up on R&D/hiring after delayed Q3 2026 hiring


ServiceTitan, Inc. (TTAN) Q3 2026 Earnings Call Transcript

**【CEO Summary】**
- **Revenue Growth**: Subscription revenue up 27% YoY, total revenue up 25% YoY, driven by new customer adoption and usage revenue growth.
- **AI Adoption**: Gulfshore case study demonstrates full workflow automation (booking, dispatch, payment) with 22% close rate increase and $150+ ticket uplift.
- **Operational Efficiency**: Record 12.1% operating margin (510bps YoY improvement) and $34.3M free cash flow.

**【CFO Financial Highlights】**
- **Topline Performance**: Q2 GTV $22.9B (+19% YoY), total revenue $242.1M (+25% YoY), platform GM $232.7M (+26% YoY).
- **Margin Expansion**: Platform GM 80.7% (280bps YoY improvement), total GM 74.4% (330bps YoY expansion).
- **Guidance**: Q3 revenue $237-239M, FY26 revenue $935-940M, operating income $74-76M.

**【Q&A Key Themes】**
- **Commercial Strategy**: 3-year investment in construction workflows (RFIs, daily logs, bid management) driving enterprise adoption.
- **Pro Product Uptick**: Contact Center Pro adoption rate accelerating with virtual agent ROI case studies.
- **Market Share Defense**: Short sales cycle (2-3 months) mitigates macroeconomic risk.


ServiceTitan, Inc. (TTAN) Q2 2026 Earnings Call Transcript

- **Revenue Growth**: 29% subscription revenue growth, 27% total revenue growth, 560bps operating margin expansion.
- **Customer Success**: A1 Garage Door and Guild Garage demonstrate Pro product ROI, with A1 adding 150+ technicians via Dispatch Pro.
- **Financial Strength**: $16.2M operating income, 79.7% platform gross margin, and improved free cash flow vs. prior year.
- **AI & Commercial Focus**: Launching virtual agents, field AI tools, and targeting construction workflows for commercial expansion.
- **Q2 Outlook**: Seasonal GTV growth tempered by cautious macro assumptions, with guidance reflecting weather and usage variability.

**【CEO Opening Remarks】**
- Subscription revenue grew 29% YoY, total revenue up 27%, with record operating margins improving 560 basis points.
- Highlighted customer success stories: A1 Garage Door expanded to 22 states with $21M+ monthly revenue, and Guild Garage achieved $250M+ annual revenue via ServiceTitan's Pro products.
- FY '26 priorities: expanding enterprise capabilities, Pro product adoption, commercial growth, and roofing market penetration.

**【CFO Financial Highlights】**
- Q1 GTV: $17.7B (+22% YoY), total revenue: $215.7M (+27% YoY), platform gross margin: 79.7% (up 300+ bps YoY).
- Operating income: $16.2M (7.5% margin), free cash flow: -$22.3M (better than prior year's -$24.6M).
- Q2 guidance: $228-230M revenue, FY '26: $910-920M revenue, targeting 25%+ long-term operating margin.

**【Q&A Key Takeaways】**
- **Commercial Momentum**: 4 major commercial go-lives in Q1, including top 5 mechanical firm; ARR added in 28 hours exceeded monthly targets.
- **AI & Automation**: Launching Contact Center Pro virtual agents, Field Assist for technicians, and Conversational AI for back-office efficiency.
- **Seasonality**: Q2 GTV growth driven by weather-dependent trades; FY '26 guidance incorporates cautious macro assumptions.
- **Pro Product Adoption**: Subscription revenue growth led by Pro products like Dispatch Pro, Ads Optimizer, and Service Titan Intelligence.
- **Tariff Impact**: Customers resilient to macro challenges; ServiceTitan helps mitigate supply chain costs via automation and workflow optimization.


ServiceTitan, Inc. (TTAN) Q1 2026 Earnings Call Transcript

- **Record Growth**: FY2025 revenue up 26% to $772M, with 28% subscription revenue growth and 27% incremental margins.
- **Profitability Milestone**: First-ever free cash flow positive and 76.7% platform gross margin.
- **Strategic Focus**: Accelerating Pro product adoption (25% GTV now using 4+ Pro products), expanding into $360B commercial construction market, and building leadership in roofing.
- **AI-Driven Expansion**: Sales Pro and Contact Center Pro driving new revenue streams, with 25%+ effective earn rate target.
- **Resilience**: 75% of work non-discretionary, minimal macro impact observed to date.

**【CEO Summary Section】**
- Fiscal Year 2025 total revenue: $772 million (26% YoY growth), driven by 28% subscription revenue growth.
- Achieved 27% incremental operating margins and first-time free cash flow positivity.
- Key focus areas for FY2026: expanding enterprise capabilities, Pro product adoption, commercial construction, and roofing market growth.

**【President's Strategic Priorities】**
- **Enterprise Expansion**: Building enterprise-grade features for large customers, including automation and benchmarking tools.
- **Pro Product Penetration**: Sales Pro and Contact Center Pro launched in Q4, with 25% of GTV now using 4+ Pro products.
- **Commercial Construction**: Developing CRM and project management tools for specialty subcontractors, targeting $360B addressable GTV.
- **Roofing Market**: Exceeded expectations with new partnership with GAF, North America's largest roofing manufacturer.

**【CFO Financial Highlights】**
- Q4 2025: 
  - Total revenue: $209.3 million (29% YoY growth)
  - Platform gross margin: 76.7% (30bps YoY improvement)
  - Operating income: $6.9 million (3.3% operating margin)
  - Free cash flow: $10.8 million (vs -$2.2 million YoY)
- FY2026 Guidance: 
  - Total revenue: $895-905 million (12% YoY growth)
  - Operating income: $48-53 million (25%+ non-GAAP operating margin target)

**【Q&A Key Takeaways】**
- **Pro Product Adoption**: 25% of GTV now uses 4+ Pro products, up from 5% three years ago.
- **Commercial Growth**: 100% of commercial GTV growth in FY2025, targeting $360B addressable market.
- **Macroeconomic Resilience**: 75% of work non-discretionary, minimal impact on jobs performed or average ticket size seen to date.
- **AI Integration**: Dispatch Pro, Ads Optimizer, and Sales Pro driving AI-driven revenue growth.
- **Customer Retention**: >110% net dollar retention, >95% gross dollar retention for FY2025.

Actual	-0.0327	0.112	0.18	0.33	0.24	0.27
Forecast	-0.0271	0.0262	0.1234	0.176	0.1536	0.1762
Surprise	-20.66%	+327.48%	+45.87%	+87.50%	+56.25%	+53.23%

Actual	199.28M	209.28M	215.69M	242.12M	249.16M	253.99M
Forecast	198.48M	200.11M	208.64M	229.51M	238.55M	245.51M
Surprise	+0.40%	+4.59%	+3.38%	+5.50%	+4.45%	+3.45%

TTAN

TTAN fundamentals

TTAN Q4 2026 Earnings

Earnings Call

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TTAN

TTAN fundamentals

TTAN Q4 2026 Earnings

Earnings Call

TTAN Earnings Call Summary for Q4/20265:00 PM on Mar 12, 2026

TTAN Earnings Call Summary for Q3/20265:00 PM on Dec 4, 2025

TTAN Earnings Call Summary for Q2/20265:00 PM on Sep 4, 2025

TTAN Earnings Call Summary for Q1/20265:00 PM on Jun 5, 2025

TTAN Earnings Call Summary for Q4/20255:00 PM on Mar 13, 2025

You can ask Aime