What factors drove the changes in Five9's revenue and profit?

What does Five9 do and what are its main business segments?

What is the revenue and EPS growth rate for Five9 year over year?

What were the key takeaways from Five9's earnings call?

What guidance did Five9's management provide for the next earnings period?

What is Five9's latest dividend and current dividend yield?

What is Five9's gross profit margin?

What were the key takeaways from Five9’s earnings call?

- **AI Growth Milestone**: Enterprise AI ARR surpasses $100 million, up 50% YoY, with consumption-based revenue model.
- **Financial Strength**: 2025 GAAP EPS turns positive; 2026 guidance for $1.254B revenue and $3.18 non-GAAP EPS reflects balanced growth.
- **Strategic Differentiation**: End-to-end AI platform with Google partnership accelerates enterprise AI adoption.
- **Cash Generation**: Free cash flow of $67M (22% of revenue) in Q4, up 10pts YoY.

**【CEO Summary Section】**
- **Q4 Financial Highlights**: Total revenue of $300 million, 8% YoY growth; subscription revenue up 12% YoY, driven by 50% YoY growth in enterprise AI and 8% YoY in core CCaaS. Enterprise AI ARR surpasses $100 million.
- **AI Platform Advantage**: End-to-end orchestration of human and AI agents, leveraging conversational data for personalized interactions. New AI solutions include AQM, Genius Routing, and Adaptive Digital Engagement.
- **Strategic Partnerships**: Expanded Google Cloud partnership for enterprise CX AI, combining Five9's platform with Gemini for faster AI adoption.

**【CFO Financial Commentary】**
- **Profitability**: Adjusted EBITDA margin of 26%, up 260bps YoY; free cash flow of $67 million (22% of revenue), doubling YoY. 2025 GAAP EPS turned positive at $0.45.
- **2026 Guidance**: Revenue midpoint of $1.254 billion (10% YoY growth); non-GAAP EPS of $3.18. AI revenue growth to accelerate, with core CCaaS and AI backlog driving H2 momentum.
- **Cost Efficiency**: Revenue per employee up 14% YoY; telecom usage as 11% of revenue, down from 13% in Q3.

**【Q&A Key Highlights】**
- **AI Adoption**: 50% YoY growth in enterprise AI, with greenfield and installed base contributions. AI revenue is consumption-based, with 80%+ bookings growth in recent quarters.
- **Google Partnership**: Joint solution integrates Five9's platform with Gemini, targeting enterprise CX AI. Early traction with large brands.
- **Vertical Performance**: Health care and retail leading AI adoption. Seasonality in consumer/healthcare verticals weaker in Q4, but core CCaaS growth stable.
- **Competitive Position**: Platform advantage in orchestrating AI and human agents, with 82% subscription revenue mix and 22% free cash flow margin.

Five9, Inc. (FIVN) Q4 2025 Earnings Call Transcript

- **Revenue Growth**: Q3 revenue of $286 million (+8% YoY), with subscription revenue up 10% YoY, driven by 41% growth in enterprise AI.
- **AI Momentum**: AI bookings surged 80% YoY, contributing to a 107% dollar-based retention rate and record backlog.
- **Profitability**: Adjusted EBITDA margin of 25% (up 530 bps YoY) and free cash flow of $38 million (13% of revenue).
- **Share Repurchase**: $150 million program announced, signaling confidence in long-term value.
- **2026 Outlook**: Targeting double-digit growth in the second half, with EBITDA margin expansion to 24%+.

**【CEO Summary Section】**
- Q3 revenue reached $286 million, up 8% year-over-year, with subscription revenue growing 10% YoY, driven by 41% YoY growth in enterprise AI revenue.
- AI bookings grew 80% YoY, contributing to a record backlog and 107% dollar-based retention rate.
- The company is investing in AI and go-to-market initiatives, targeting the Rule of 40 by 2027, with a focus on high-margin subscription revenue and operational efficiency.
- Named a leader in Gartner's Magic Quadrant for CCaaS for the eighth year, recognized for AI capabilities, cloud-native architecture, and global scalability.

**【CFO Financial Commentary】**
- Adjusted EBITDA margin reached 25%, up 530 basis points YoY, with free cash flow of $38 million (13% of revenue) and operating cash flow of $59 million (21% of revenue).
- GAAP EPS was $0.21, while non-GAAP EPS was $0.78, with Q4 guidance for $297.7 million in revenue and full-year 2025 revenue of $1.116 billion.
- Announced a $150 million share repurchase program, reflecting confidence in long-term growth.

**【Q&A Highlights】**
- **AI Adoption**: Customers prioritizing end-to-end platforms over point solutions, with 80% YoY AI bookings growth and record enterprise bookings.
- **Competitive Landscape**: Strong win rates against hyperscalers and AI point solutions, driven by platform advantages and data integration.
- **Commercial Business**: Short-term challenges due to sales capacity shifts, but expected to return to historical growth trends within quarters.
- **2026 Outlook**: Sequential revenue growth acceleration, with double-digit YoY growth expected in the second half, and adjusted EBITDA margin expansion to 24%+.

Five9, Inc. (FIVN) Q3 2025 Earnings Call Transcript

- **CEO Transition**: Mike Burkland retiring, with Bryan Lee appointed CFO and Matt Tuckness as CRO. 
- **Q2 Growth**: 12% revenue growth, 42% AI revenue growth, 24% EBITDA margin (record). 
- **AI Momentum**: 20%+ of new logo bookings include AI, 80% abandonment rate reduction for customers. 
- **Cash Position**: $434M debt payoff, $21.6M free cash flow in Q2. 
- **Guidance**: Full-year $1.1465B, 22%+ EBITDA margin by end-2025.

**【CEO Summary Section】**
- CEO Mike Burkland announced his retirement, with a search underway for a successor. He emphasized the company's strong Q2 results, including 12% YoY revenue growth and 42% YoY growth in Enterprise AI revenue. 
- Highlighted key wins: a health care customer expanded ARR by 40% to $11M, and an airline customer doubled ARR to $7M by adopting AI solutions. 
- Introduced new leadership: Bryan Lee as CFO, Matt Tuckness as CRO, and Tiffany Meriweather as Chief Administrative & Legal Officer. 
- Announced a $434M payoff of convertible notes, improving cash position.

**【CFO Financial Commentary】**
- Q2 revenue: $284.5M (midpoint), up 12% YoY. Subscription revenue (81% of total) grew 16% YoY, driven by 42% YoY AI revenue growth. 
- Adjusted EBITDA margin reached 24% (vs 17.6% YoY), with non-GAAP EPS of $0.76 (+45% YoY). 
- Q3 guidance: $284.5M midpoint, with full-year updated to $1.1465B. 
- Free cash flow of $21.6M, on track for net cash positive in 2025.

**【Q&A Highlights】**
- **AI Sustainability**: 20%+ of Enterprise new logo bookings include AI, with installed base AI bookings up 4x YoY. Customers achieve 80% abandonment rate reduction and 50%+ containment rate improvement. 
- **Pipeline Visibility**: Record Q2 bookings ($2.8M+ ARR wins) and elevated pipeline suggest strong 2025 growth. 
- **Leadership Changes**: Restructuring reduced costs by $7.8M, with focus on scaling AI and go-to-market. 
- **Competitive Landscape**: Salesforce investment validates CCaaS market, but Five9 maintains leadership in AI for CX. 
- **Subscription Mix**: 70%+ gross margin subscription revenue now 81% of total, driving margin expansion.

Five9, Inc. (FIVN) Q2 2025 Earnings Call Transcript

- **Revenue Growth & Cash Flow Strength**: Q1 2025 revenue up 13% YoY, with record $48M operating cash flow and $35M free cash flow.
- **AI-Driven Expansion**: 32% YoY AI revenue growth, 50% AI Blueprint conversion rate, and 20%+ AI attach rate in new logos highlight AI's role as growth engine.
- **Margin Expansion & Efficiency**: 18.8% EBITDA margin (vs. 16.2% last quarter), 160bps gross margin expansion, and $20-25M annualized cost savings from workforce reduction.
- **Partnership-Powered Scale**: Salesforce Fusion, ServiceNow integration, and Google Cloud Marketplace expansion drive ecosystem reach and cross-sell opportunities.
- **Long-Term Ambition**: Targeting Rule of 40 on free cash flow by 2027 through disciplined spending and strategic AI investments.

**【CEO Summary Section】**
- Q1 2025 revenue grew 13% YoY, driven by 14% subscription revenue growth and 32% AI revenue expansion. Key highlights include $48M operating cash flow and $35M free cash flow, both records.
- Emphasized AI leadership with 50% customer conversion rate in AI Blueprint program and 20%+ AI attach rate in new logos. Spotlight on AI Insights and Dial of Trust for trusted GenAI adoption.
- Long-term goal to achieve Rule of 40 on free cash flow by 2027 through disciplined expense management and strategic investments in AI and go-to-market.

**【COO Business Highlights】**
- Won 3 major enterprise deals ($2.8M, $1.7M, $900K ARR) in Q1, showcasing AI-driven efficiency gains (e.g., 40% containment rate improvement, 35% after-call work reduction). Install base bookings grew at highest YoY rate in 3 years.
- Highlighted partnerships with Salesforce (Five9 Fusion), ServiceNow (real-time transcription integration), and IBM (Watsonx LLM integration) to drive AI adoption and cross-channel efficiency.

**【CFO Financial Commentary】**
- Q1 non-GAAP EPS of $0.62 (+29% YoY), with 160bps gross margin expansion to 62.4% and 360bps EBITDA margin improvement to 18.8%.
- Announced 4% workforce reduction to save $20-25M annualized, targeting 200bps EBITDA margin expansion in 2025. Free cash flow conversion rate of 66%.
- Full year 2025 guidance unchanged at $1.14B, with Q2 midpoint of $275M. Raised non-GAAP EPS to $2.76 (+$0.16) due to cost savings and expense discipline.

**【Q&A Key Themes】**
- **AI Momentum**: 50% AI Blueprint conversion rate, 20%+ AI attach rate, and 32% YoY AI revenue growth demonstrate strong customer ROI (e.g., $1.1M annual labor savings for fast-food chain).
- **Macro Resilience**: 107% LTM net retention rate, stable enterprise pipeline, and $7M+ Q1 backlog overperformance offset macro uncertainty.
- **Partnership Leverage**: Salesforce Fusion, ServiceNow integration, and Google Cloud Marketplace expansion ($35M ACV pipeline) highlight ecosystem-driven growth.
- **Financial Discipline**: $434M debt repayment, 14% stock-based comp as % of revenue, and 66% free cash flow conversion rate signal balance sheet strength.


Five9 (FIVN)-1 May 25-2025 Q1 Earnings call transcript

- **Record Growth**: $1B+ annual revenue, 17% Q4 revenue growth, 46% AI revenue surge to 9% of enterprise sub.
- **Profitability Breakthrough**: 23.1% EBITDA margin, $50M operating cash flow, $33M free cash flow.
- **AI Leadership**: Engine-agnostic platform monetizes third-party AI at $40-50/Month per agent. Won 2024 Aragon Innovation Award.
- **Pipeline Strength**: Q4 bookings beat with $1M+ ARR wins at highest 2024 level, 50% YoY installed base growth.
- **2025 Outlook**: $1.14B revenue (+14.4%), $2.60 Non-GAAP EPS. Q1 2025 cautious at $272M but 2025 guide reflects AI upside.

**【CEO Summary Section】**
- Q4 revenue grew 17% YoY to exceed $1 billion annually, driven by 19% subscription revenue growth. AI revenue accelerated to 46% YoY, comprising 9% of enterprise subscription revenue.
- Record metrics achieved: 23.1% adjusted EBITDA margin (up 290bps YoY), $50M operating cash flow (18% of revenue), and $33M free cash flow (12% of revenue).
- Emphasized Five9's AI leadership with engine-agnostic platform, real-time contextual data access, historical interaction data, and global channel connectivity. Won 2024 Aragon Research Innovation Award for AI contact centers.
- Announced CFO transition: Barry Zwarenstein retiring in March, Bryan Lee appointed interim CFO.

**【COO Sales Execution】**
- Q4 bookings exceeded expectations with highest $1M+ ARR new logo wins in 2024. Installed base bookings reached 8-quarter high, up 50% YoY. Pipeline growth driven by Acqueon (+4x sequential).
- Key wins: 
  - Health care infrastructure company ($3.1M ARR)
  - Nonprofit health system ($3M ARR)
  - Credit union service org ($2.4M ARR)
  - Parcel delivery expansion ($1.2M ARR)

**【CFO Financial Highlights】**
- Q4 GAAP net income: $11.6M; Non-GAAP EPS: $0.79 (up $0.18 YoY). Full year 2024 Non-GAAP EPS: $2.47 (up $0.42 YoY).
- 2025 guidance: $1.14B revenue midpoint (+14.4% YoY), Non-GAAP EPS: $2.60 midpoint. Q1 2025 revenue: $272M (2% sequential decline).
- Cash flow strength: LTM operating cash flow $143M (14% of revenue), free cash flow $79M (8% of revenue).
- Seat count metric discontinued as subscription revenue becomes primary growth driver.

**【Q&A Key Themes】**
- **AI Strategy**: Engine-agnostic platform monetizes third-party AI via voice/transcript streams ($40-50/Month per agent). 9% AI revenue mix expected to grow faster than core business.
- **Market Position**: 108% dollar-based retention rate stable. $1M+ ARR customers (56% of sub revenue) growing 26% YoY.
- **Macroeconomic Impact**: Q4 saw consumer/healthcare usage surge (+344% YoY in telephony). 2025 guidance includes prudent macro assumptions.
- **Partnerships**: Google Cloud Marketplace, Salesforce, ServiceNow integrations driving new routes to market. IVA platform monetizes self-service use cases.
- **RIF Benefits**: Full Q4 impact of RIF drove margin expansion. Ongoing expense control maintains profitability despite macro uncertainty.

Actual											0.17	0.21	0.27	0.34	0.23	0.23	0.28	0.42	0.22	0.34	0.39	0.54	0.41	0.52	0.52	0.61	0.48	0.52	0.67	0.79	0.62	0.76	0.78	0.8
Forecast											0.1558	0.152	0.1778	0.2311	0.1311	0.1366	0.2373	0.3636	0.1347	0.1823	0.3512	0.4139	0.2452	0.392	0.4345	0.4837	0.3855	0.4438	0.5857	0.702	0.4829	0.616	0.7346	0.7843
Surprise	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	+9.11%	+38.16%	+51.86%	+47.12%	+75.44%	+68.37%	+17.99%	+15.51%	+63.33%	+86.51%	+11.05%	+30.47%	+67.21%	+32.65%	+19.68%	+26.11%	+24.51%	+17.17%	+14.39%	+12.54%	+28.39%	+23.38%	+6.18%	+2.00%

FIVN

FIVN fundamentals

FIVN Q4 2025 Earnings

Earnings Call

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FIVN

FIVN fundamentals

FIVN Q4 2025 Earnings

Earnings Call

FIVN Earnings Call Summary for Q4/20254:30 PM on Feb 19, 2026

FIVN Earnings Call Summary for Q3/20254:30 PM on Nov 6, 2025

FIVN Earnings Call Summary for Q2/20254:30 PM on Jul 31, 2025

FIVN Earnings Call Summary for Q1/20254:30 PM on May 1, 2025

FIVN Earnings Call Summary for Q4/20244:30 PM on Feb 20, 2025

You can ask Aime