Verint Expands Global Innovation Center in India, Tapping into Talent Pool and Market Potential

Verint Systems, a global leader in customer experience (CX) automation, has announced the expansion of its Global Innovation Center (GIC) in Bengaluru, India. The company aims to grow its workforce in the region to approximately 1,000 employees by the end of 2026, with an annual growth rate of 15-20%. This expansion underscores Verint's commitment to the Indian market and its recognition of the country's talent pool and growth potential.

The GIC in Bengaluru will focus on research and development (R&D) and innovation, contributing to Verint's global R&D efforts. The center will be fully integrated into the company's global strategy, working on projects that align with Verint's overall vision. Verint's CTO, Rob Scudiere, and VP of the GIC, Ajayy M Dawar, highlighted the significance of the Bengaluru center in driving innovation and contributing to the company's global R&D strategy.

Verint's expansion in India is driven by several key factors:

1. Talent Pool and Skillset: India has a vast talent pool with highly skilled professionals, particularly in areas like AI, cloud, data design, and data science. This talent pool is a key enabler for Verint's vision of being a pioneer in CX automation (Scudiere, 2025). The company has been actively hiring experienced AI and cloud professionals while collaborating with top universities to bring in fresh talent (Scudiere, 2025).
2. Cost-Effective Labor and 24/7 Services: India's outsourcing industry is flourishing due to cost-effective labor and 24/7 services. This makes India's BPO capabilities attractive for businesses looking to fulfill their operational needs with a globalized workforce (Verint, 2021).
3. Digital Transformation and Cloud Migration: The pandemic has accelerated digital transformation in India, with organizations making their applications readily available in the cloud to support new future-of-work initiatives (Baidya, 2021). Verint's leading market share of 43.6% in India creates significant opportunity for the company to help customers efficiently transition to the cloud (Baidya, 2021).
4. Investment in Customer Engagement Solutions: Indian firms were the top investors in customer engagement solutions in 2021, which has made them more resilient and better poised to close the customer engagement gap (Verint, 2021). This investment has prepared Indian firms better for 2022 and positions them well for long-term growth.
5. Established Presence and Market Share: Verint has had a strong presence in India for over two decades and has over 43% market share in the country. This established presence and market share contribute to Verint's long-term growth prospects in the region (Verint, 2021).



Verint's investment in AI, cloud, data design, and data science talent in India aligns with the company's broader vision for customer experience automation. This focus is expected to bring significant benefits, such as:

* Enhanced CX automation capabilities, leading to improved customer satisfaction and loyalty
* Increased operational efficiency and cost savings for clients
* A competitive edge in the market by leveraging cutting-edge technologies and innovative solutions
* Access to a large talent pool, enabling the company to attract and retain top talent
* Stronger relationships with customers in India and the APAC region, contributing to Verint's global revenue growth

In conclusion, Verint's expansion of its Global Innovation Center in India is a strategic move that leverages the country's talent pool, cost-effective labor, and market potential. By investing in AI, cloud, data design, and data science talent, Verint is well-positioned to drive innovation, enhance customer experience automation, and contribute to its long-term growth prospects.