Question 1

What if I previously purchased individual products?

Accepted Answer

If you purchased individual product subscriptions through the app, you will temporarily be unable to purchase the AIME+ Pro subscription on the website. Please manage and upgrade your subscription through the app, or contact support at support@ainvest.com. We are working diligently to resolve this issue.

Question 2

How can I check my subscriptions on the app?

Accepted Answer

To check your subscriptions, click the avatar in the top left corner of the homepage to access your profile. Then navigate to the "Subscription" section, where you can view your subscription status and the products to which you are subscribed.

Question 3

How can I cancel my subscription?

Accepted Answer

To cancel your subscriptions, follow these steps based on your purchase platform: • iOS users: Go to the App Store to cancel your subscription. • Android users: Go to the Google Play Store to cancel your subscription. • Web users: Contact us through the feedback platform and provide the email address you used when subscribing.

Question 4

How can I contact customer support?

Accepted Answer

There are several ways to contact customer support: 1. Submit an issue through the side menu by clicking "Send Feedback." 2. Start a conversation with Aime and type "live support" to connect with a customer service representative. 3. Call us at +1 (256) 217-7803 for assistance. 4. Email us at support@ainvest.com

Question 5

Why is the premium tool still locked after I made the payment?

Accepted Answer

Please allow up to a few minutes for payment to be processed. If you continue to experience access issues, contact support@ainvest.com.

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