Zoom's Q2 2026: Unpacking Contradictions in AI Adoption, Pricing Strategies, and Revenue Growth

AI Companion adoption and pricing strategy, impact of AI on competitive dynamics, pricing strategy and churn, AI customization and customer impact, and enterprise revenue growth drivers are the key contradictions discussed in Zoom's latest 2026Q2 earnings call.



Revenue and Growth:
- Zoom Communications reported revenue growth of 4.7% year-over-year for Q2 FY 2026, reaching $1.217 billion.
- The growth was driven by a strong 11-quarter high in revenue increase, fueled by delivering world-class AI, rapid innovation in Zoom Workplace, and scaling high-growth departmental solutions.

AI adoption and Integration:
- Zoom achieved over 4x growth in AI Companion monthly active users year-over-year.
- This growth is attributed to increased adoption of AI in enhancing business value, particularly in post-meeting task management, call summaries, and AI-first meeting integration.

Enterprise and International Growth:
- Enterprise business revenue grew by 7% year-over-year, representing 60% of total revenue.
- The strong performance in the Americas, EMEA, and APAC regions was driven by growing demand for modern collaboration solutions and successful customer retention strategies.

Contact Center Expansion:
- Zoom's Contact Center Elite business experienced high double-digit growth, contributing to an increase in large customer accounts by 94% year-over-year.
- The success in displacing leading cloud contact center providers was driven by the company's innovative suite of AI-powered features, superior product integration, and better overall product experience.