Zoom and Mitel's Hybrid Cloud Solution: A Game Changer for Unified Communications

In a significant development for the unified communications (UC) landscape, Zoom Communications (ZM) and Mitel have announced the global launch of a unique hybrid cloud solution. This innovative offering combines Zoom's AI-first collaboration experience with Mitel's enterprise-grade telephony reliability and resiliency through a single application. The partnership aims to empower organizations with a "best-of-both-worlds" approach, delivering mission-critical communications alongside exceptional collaboration functions to enhance business productivity.



The multi-phased rollout of this solution will see Zoom's AI-first solution integrate seamlessly with existing Mitel software and devices, starting with global availability for Mitel's OpenScape Voice and OpenScape 4000 platforms. This will be expanded to include MiVoice Business solutions in the coming weeks, as well as MiVoice 5000 and MX-ONE solutions before the end of 2025. Device portfolios like the OpenScape CP and the Mitel 6900 Series are now Zoom Phone certified, with the full list of certified models available on the companies' websites. Certification of Mitel's OpenScape SBC is also complete, enabling compatibility with Zoom's Bring-Your-Own-PBX (BYOP) and Bring-Your-Own-Carrier (BYOC) direct routing capabilities. Mitel Border Gateway (MBG) certification will follow in the weeks ahead.

The integration of Zoom's AI-first solution with Mitel's telephony platforms enhances the overall user experience and productivity in hybrid work environments by providing a seamless and efficient way to connect and collaborate. With the Zoom Workplace app fully integrated with secure Mitel telephony and devices, users can call, meet, and chat from a single solution. This allows for a more streamlined workflow, reducing the need to switch between multiple applications. For instance, users can escalate a Mitel-powered call directly into a Zoom meeting, making it easier to transition from a voice conversation to a video conference.

The integration of Zoom's AI Companion provides users with AI-driven tools to enhance productivity. These tools include Zoom Docs, Zoom Whiteboard, and Zoom Clips, which help users brainstorm ideas, develop content, and kickstart project plans. AI Companion is woven throughout the platform to help users jumpstart content creation, stay focused, prioritize what's important, and get answers fast.

The hybrid architecture offered by Zoom and Mitel provides several key advantages that cater to the unique requirements of different organizations. This approach combines the reliability and control of on-premises or single-instance cloud communications infrastructure with Zoom's industry-leading collaboration experiences. This empowers organizations to deliver mission-critical communications alongside exceptional collaboration functions, enhancing business productivity.

The certification of Mitel's devices and platforms with Zoom Phone significantly enhances the market competitiveness of both Zoom and Mitel. This integration allows Mitel's devices, such as the OpenScape CP and Mitel 6900 Series, to work seamlessly with Zoom Phone, providing users with a consistent and unified communication experience. This integration is particularly beneficial for customers who are already invested in Mitel's ecosystem and are looking to adopt Zoom's collaboration tools.

By certifying Mitel's devices and platforms with Zoom Phone, both companies can now offer a "best-of-both-worlds" solution that combines Mitel's enterprise-grade telephony reliability and resiliency with Zoom's seamless AI-first collaboration experience through a single application. This hybrid architecture provides organizations with the flexibility to blend on-premises and cloud capabilities to suit their unique requirements, giving them the tools and resilience they need to future-proof their current systems while maintaining reliability throughout the process.

In conclusion, the global launch of Zoom and Mitel's hybrid cloud solution marks a significant milestone in the strategic partnership between the companies. This innovative offering empowers organizations with a unique hybrid cloud solution that combines the best of both worlds, delivering mission-critical communications alongside exceptional collaboration functions to enhance business productivity. The integration of Zoom's AI-first solution with Mitel's telephony platforms creates a more intuitive, efficient, and productive user experience in hybrid work environments. The certification of Mitel's devices and platforms with Zoom Phone presents a significant opportunity for both companies to expand their customer bases and offer a more comprehensive and integrated solution to the market.