Zeta Boosts Banking Incident Response Time by 80% with Amazon OpenSearch Service Observability

Zeta, a core banking technology provider, reduced its banking incident response time by 80% using Amazon OpenSearch Service observability. The company's primary products are Olympus and Tachyon, which enable banks to launch extensible banking assets and liability products. Zeta sought a solution that could monitor tenants, measure SLAs, meet local regulatory requirements, and scale efficiently with new tenant onboarding and seasonal usage spikes. The company's monitoring solution was fragmented and difficult to maintain, leading to prolonged troubleshooting times and service degradation. With Amazon OpenSearch Service observability, Zeta was able to unify its monitoring system and reduce incident response time.