Zenvia's Q3 2024 Results: A Tale of Double-Digit Growth and Strategic Moves

Zenvia Inc. (NASDAQ: ZENV), a leading cloud-based CX solution provider in Latin America, reported its operational and financial metrics for the third quarter and nine months of 2024, highlighting double-digit growth in both top-line and profitability. The company's strong performance was driven by strategic initiatives in both its SaaS and CPaaS segments, as well as operational efficiency improvements.

**Revenue and Profitability Growth**
Zenvia's revenue grew by 30.1% year-over-year (YoY) in Q3 2024, reaching BRL 284.4 million, driven by growth in both SaaS (+16%) and CPaaS (+37%) segments. The company's adjusted EBITDA reached BRL 41.2 million, up 153.1% from Q3 2023, marking the highest quarterly EBITDA in three years. For the nine months of 2024, revenue grew 23.3% YoY to BRL 728.2 million, with adjusted EBITDA up 128.8% YoY to BRL 87.8 million.

**Segment Performance and Revenue Mix**
Zenvia's growth in Q3 2024 was driven by strategic initiatives in both its SaaS and CPaaS segments. In SaaS, the company focused on small and medium businesses (SMBs), achieving a 16% YoY expansion. This targeted approach allowed Zenvia to tap into the SMB market, which often has lower competition and higher growth potential. In the CPaaS segment, Zenvia capitalized on unique temporary revenue opportunities, leading to a 37% YoY increase. This strategic move involved higher CPaaS mix, which, while impacting margins, provided opportunistic revenue growth.



Zenvia's revenue mix between SaaS and CPaaS segments has evolved significantly over the past year. In Q3 2024, SaaS contributed 57% of total revenues, up from 52% in Q3 2023. Conversely, CPaaS's share decreased to 43% from 48% in the same period last year. This shift reflects Zenvia's strategic focus on growing its SaaS segment, particularly among SMBs, while CPaaS revenues were impacted by temporary, opportunistic volumes in Q3 2024.

**Key Factors Contributing to EBITDA Growth**
Zenvia's Q3 2024 results showcased a remarkable 162.7% YoY increase in Adjusted EBITDA to BRL 41.2 million, driven by both SaaS and CPaaS segments. Key factors contributing to this growth include:

1. Strategic Plan Completion: The launch of Zenvia Customer Cloud, a significant milestone in the company's 2018 strategic plan, has already demonstrated value through improvements in lead quality, conversion rates, and customer satisfaction.
2. Operational Efficiency: Zenvia's focus on streamlining operations and reducing G&A expenses as a percentage of revenue has enhanced profitability.
3. Unique Revenue Opportunities: The company capitalized on temporary opportunities in the CPaaS segment, while SMBs drove growth in the SaaS segment.
4. Strict Expense Control: Zenvia maintained strong revenues while controlling expenses, leading to the highest quarterly EBITDA in three years.

Zenvia's strong performance in Q3 2024 reflects the company's strategic focus on growth and operational efficiency. As Zenvia continues to execute on its strategic plan and capitalize on market opportunities, investors can expect the company to maintain its positive momentum in the coming quarters.