Zendesk and AWS Support Integration: Streamlining Customer Support Operations
ByAinvest
Tuesday, Sep 9, 2025 12:10 pm ET1min read
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The article discusses how to streamline customer support operations by integrating Zendesk with AWS Support API. The solution uses a publicly available integration on GitHub that connects third-party Zendesk with AWS Support, automating support ticket workflows and synchronizing case updates between platforms. The integration uses serverless technologies such as AWS Lambda, Amazon API Gateway, Amazon EventBridge, and Amazon DynamoDB to provide a robust, secure, and scalable solution for support case management.
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