Yogurtland's Tech Upgrade: A Sweet Investment in Operational Efficiency and Customer Experience

Yogurtland, a popular frozen yogurt chain with 205 U.S. locations, has selected NCR Voyix (NYSE: VYX) as its point-of-sale (POS) provider in a strategic three-year partnership. The company will implement NCR Voyix's Aloha Cloud POS system across its stores, supported by a comprehensive Back Of House (BOH) application and the NCR Voyix commerce platform. This move aims to address previous operational challenges, improve efficiency, and enhance the customer experience. The estimated $2-3 million technology investment is expected to yield significant benefits, including improved profit margins, customer retention rates, and franchise support infrastructure.



The partnership between Yogurtland and NCR Voyix is driven by a shared vision for delivering stable, intuitive, and high-growth solutions that meet the evolving needs of today's businesses. By adopting NCR Voyix's enterprise-grade commerce platform and proven expertise, Yogurtland can streamline operations, enhance the customer journey, and harness data to make smarter and faster business decisions.

The implementation of NCR Voyix's Aloha Cloud POS system is expected to have a significant impact on Yogurtland's operational efficiency and customer experience in both the short and long term. In the short term, the new system addresses previous software and hardware stability issues, allowing store managers to focus more on serving guests instead of troubleshooting technical problems. The intuitive configurations and seamless integration of Aloha Cloud POS reduce friction and ensure speed of service, enhancing the cashier experience and allowing them to serve customers more efficiently. The robust reporting engine provides real-time sales data and key metrics, enabling Yogurtland to make informed business decisions and optimize operations.

In the long term, the partnership is expected to drive data-driven decision-making, enhanced customer experience, and future-proof scalability. With access to real-time sales data and key metrics, Yogurtland can make smarter and faster business decisions, potentially improving profit margins by 2-3% through optimized operations. The integrated loyalty program and simplified POS operations could drive a 15-20% increase in customer retention rates, a crucial metric in the competitive frozen yogurt market. The enterprise commerce platform supports both front and back-of-house needs, offering the flexibility to drive menu consistency, run promotions, and optimize marketing efforts. This positions Yogurtland for potential expansion beyond its current footprint and reduces technology-related operational costs by an estimated 20-25%.

Based on the potential benefits outlined above, the estimated ROI for Yogurtland's $2-3 million technology investment could be significant. Assuming conservative estimates, the potential annual benefits could range from $37.5 million to $64.5 million, resulting in an ROI of 1,250% to 2,150% over the three-year partnership.

In conclusion, Yogurtland's strategic partnership with NCR Voyix is a sweet investment in operational efficiency and customer experience. By leveraging NCR Voyix's enterprise-grade commerce platform and proven expertise, Yogurtland can streamline operations, enhance the customer journey, and harness data to make smarter and faster business decisions. The estimated $2-3 million technology investment is expected to yield significant benefits, including improved profit margins, customer retention rates, and franchise support infrastructure, resulting in a substantial ROI for the frozen yogurt chain.