Xiao-I Corporation Continues Partnership with Premium Kitchen Appliance Leader for Eighth Consecutive Year, Empowering Customer Experience with AI Solutions.

Xiao-I Corporation renewed its strategic partnership with a Chinese kitchen appliance manufacturer for the 8th consecutive year, highlighting the importance of AI solutions in transforming customer service, sales, and after-sales support. The partnership leverages Xiao-I's Dialogue Robot (iBot) and IKBase solutions to create an integrated intelligent service ecosystem, providing unified omnichannel customer support, e-commerce sales enablement, and technical support & dispatch. The partnership has resulted in improved first-contact resolution rates, increased conversion rates, and operational efficiency & cost savings.

Xiao-I Corporation (NASDAQ: AIXI), a leading global provider of artificial intelligence (AI) solutions, has renewed its strategic partnership with a prominent Chinese manufacturer and marketer of high-end kitchen appliances for the eighth consecutive year [1]. This long-term collaboration underscores the critical role of AI solutions in transforming customer service, sales, and after-sales support for the consumer goods industry.

The partnership leverages Xiao-I's flagship Dialogue Robot (iBot) and Intelligent Knowledge Base (IKBase) solutions to create a seamlessly integrated intelligent service ecosystem. This ecosystem supports thousands of customer service agents, e-commerce representatives, and field technicians, providing a unified omnichannel customer support experience [1]. Key AI-powered services and value delivered include:

- Unified Omnichannel Customer Support: Providing 24/7 intelligent customer service across phone, web, app, and social channels via iBot, significantly improving first-contact resolution rates and customer satisfaction [1].
- E-commerce Sales Enablement: Powering intelligent chatbots on e-commerce platforms and brand websites to assist online shoppers with product selection, specifications, promotions, and order tracking, driving conversion rates and enhancing the digital shopping journey [1].
- Scalable Technical Support & Dispatch: Equipping the client's vast network of over ten thousand field service technicians with AI assistance (via iBot & IKBase), enabling faster, more accurate in-home service and efficient appointment management [1].
- Operational Efficiency & Cost Savings: Automating high volumes of routine inquiries and tasks across service, sales, and technical support, freeing human staff to handle complex issues and strategic initiatives, leading to demonstrable cost reductions and productivity gains [1].

The spokesperson for Xiao-I Corporation emphasized, "Eight years of continuous partnership with this industry leader is a powerful testament to the tangible impact of our cognitive AI solutions beyond traditional sectors. For premium consumer brands, delivering exceptional, consistent, and efficient service – from the first online inquiry to the technician's visit – is paramount. Our integrated iBot and IKBase platform provides the intelligence backbone to unify customer engagement, empower staff, and optimize complex operational chains involving thousands of agents and technicians, ultimately driving superior brand loyalty" [1].

Xiao-I Corporation, founded in 2001, has developed an extensive portfolio of cognitive intelligence technologies covering natural language processing, voice and image recognition, machine learning, and affective computing [1]. The company's cutting-edge, proprietary AI technologies enable and promote industrial digitization, intelligent upgrading, and transformation.

References:
[1] https://www.marketscreener.com/news/xiao-i-corporation-celebrates-eight-consecutive-years-empowering-premium-kitchen-appliance-leader-wi-ce7c5ed2d189f42d
[2] https://www.prnewswire.com/news-releases/xiao-i-corporation-celebrates-eight-consecutive-years-empowering-premium-kitchen-appliance-leader-with-ai-driven-customer-experience-302526236.html