Walmart Consolidates AI Agents into Four "Super Agents"

Walmart is consolidating its AI agents into four "super agents" for customers, staff, engineers, and sellers/suppliers, using Anthropic's Model Context Protocol. This will allow each group to tap the capabilities of multiple behind-the-scenes agents in a single experience. The company's CEO, Doug McMillon, said that artificial intelligence is changing how Walmart works and that learning from it is a responsibility and opportunity to improve experiences for customers, members, and staff.

Walmart is set to revolutionize its AI capabilities by consolidating its agents into four distinct "super agents" tailored for customers, staff, engineers, and sellers/suppliers. The company will leverage Anthropic's Model Context Protocol to enable each group to access the functionalities of multiple behind-the-scenes agents in a unified experience. This strategic move aims to enhance customer experiences, streamline operations, and improve overall efficiency.

CEO Doug McMillon underscored the significance of AI in transforming Walmart's operations. He emphasized that learning from AI is not just an opportunity but a responsibility to better serve customers, members, and staff. The consolidation of AI agents into super agents is expected to provide a more cohesive and efficient approach to various aspects of the business.

Anthropic's Model Context Protocol is designed to facilitate the integration of multiple AI models into a single, coherent system. This technology allows for the seamless interaction between different AI agents, ensuring that each user group receives a tailored and efficient experience. By doing so, Walmart aims to enhance its competitive edge in the retail sector.

The initiative reflects a broader trend in the retail industry, where companies are increasingly adopting AI to improve customer service, supply chain management, and overall operational efficiency. Walmart's move to consolidate its AI agents into super agents is a proactive step towards leveraging the full potential of AI technology.

This strategic shift is part of Walmart's ongoing efforts to stay at the forefront of technological innovation. The company has been investing in AI and other advanced technologies to enhance its services and maintain its position as a leader in the retail sector.

References:

[1] https://www.bloomberg.com/news/articles/2025-07-22/snowflake-nvidia-back-new-unicorn-reka-ai-in-110-million-deal
[2] https://techfundingnews.com/reka-110-million-funding-multimodal-ai-enterprise/