Vonage and SAP: Revolutionizing Enterprise Intelligence with Agentic AI

In the rapidly evolving landscape of enterprise technology, two industry giants have joined forces to deliver a powerful combination of communications and artificial intelligence (AI) capabilities. Vonage, a global leader in cloud communications, and SAP, a multinational software corporation, have announced a collaboration focused on exploring generative AI and NextGen use cases using Vonage's Application Programming Interface (API) platform and SAP Business AI. This strategic partnership aims to revolutionize enterprise intelligence, offering compelling business insights and immersive digital experiences.



As part of the collaboration, Vonage will provide SAP with access to its network APIs, including Quality-on-Demand (QoD), Device Location, and Number Verification. These APIs enable businesses to deliver exceptional real-time experiences, enhance authentication processes, and improve asset tracking and fleet management. By integrating these capabilities with SAP Business AI, the partnership seeks to create tangible impact through intelligent, next-generation applications seamlessly integrated into existing workflows and systems.

Michael Ameling, Executive Vice President and Chief Product Officer of SAP Business Technology Platform, expressed his enthusiasm for the partnership: "We are delighted to partner with Vonage to revolutionize the use of SAP Business AI across the API landscape. This collaboration opens a world of possibilities for developers and businesses, empowering them to innovate and succeed like never before. Our partnership is not just about cutting-edge generative AI innovation, but about redefining the future, with network API integration and transformation. Together, we bring a blend of expertise, next generation technology, and a shared vision towards customer value."

Seckin Arikan, Head of Business Unit API for Vonage, echoed Ameling's sentiments: "We are excited to announce our partnership with SAP to power innovative new capabilities with communications and network APIs coupled with SAP Business AI. With the increasing demands in customer expectations, businesses need to pivot their approach to designing and delivering more secure and enhanced engagement experiences for their customers and employees and become data-driven organizations set for success -- and they need to do it faster and easier than before. Together, we aim to make new capabilities available that can help developers create new applications for enterprises to reimagine their business, improve customer experiences, and create new communications and engagement capabilities."

The integration of Vonage's network APIs with SAP Business AI promises to enhance operational efficiency and customer experiences in enterprises by providing real-time insights and enabling better decision-making. By improving real-time experiences, enhancing authentication and fraud prevention, and optimizing asset tracking and fleet management, this collaboration aims to help businesses reimagine their operations and meet the growing demands of digitization.

In conclusion, the partnership between Vonage and SAP represents a significant step forward in the integration of advanced network APIs with AI-driven business solutions. By combining Vonage's communications and network capabilities with SAP Business AI, the collaboration seeks to equip businesses with tools that optimize customer experiences, lower fraud, and boost operational efficiency. As enterprises continue to embrace digital transformation, this partnership offers a powerful combination of technologies to help them thrive in an ever-evolving landscape.