Vonage and AWS Partner to Launch AI Voice Agent Integration with Amazon Nova Sonic

Ericsson's Vonage partners with AWS to integrate AI voice agent technology, enabling businesses to deploy real-time, natural-sounding AI voice agents. This collaboration aims to enhance customer engagement and operational efficiency. The integration will be showcased at the AWS Summit in New York City on July 16, 2025. The partnership represents a strategic move to leverage cutting-edge AI technology, potentially driving revenue growth through enhanced service offerings.

Title: Ericsson's Vonage Partners with AWS to Integrate AI Voice Agent Technology

Ericsson's Vonage has announced a strategic collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model enabling more human-like voice conversations, with the Vonage Voice API. This integration aims to enhance customer engagement and operational efficiency by allowing businesses to deploy real-time, natural-sounding AI voice agents across telephony, WebRTC, and mobile app channels. The partnership will be showcased at the AWS Summit in New York City on July 16, 2025.

The integration combines Vonage's communications infrastructure with Amazon Nova Sonic's low-latency, conversational AI capabilities, simplifying the complexity of building responsive, expressive conversational agents. This technology can be deployed across industries and businesses of all sizes, from small customer service teams to global enterprises.

The collaboration offers several key capabilities, including real-time voice adaptation, simplified development, and scalability. Amazon Nova Sonic adjusts tone and prosody to enable more natural, context-aware responses, while Vonage's Voice API simplifies the integration process, reducing the need to manage backend complexities such as audio buffering or latency. The real-time voice AI can be deployed across various channels, making it accessible to businesses of all sizes.

Fabio Cerone, Managing Director of Telecommunications at AWS, expressed excitement about the collaboration, stating, "We're excited to collaborate with Vonage to bring advanced voice AI capabilities to businesses across industries. By integrating Amazon Nova Sonic with the Vonage Voice API, we're making it easier for organizations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations." Christophe Van de Weyer, President and Head of Business Unit API at Vonage, added, "As an AWS Partner Network (APN) member, Vonage works closely with the AWS innovation team to create new solutions to benefit enterprise customers. This collaboration enables organizations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications."

The integration unlocks several impactful use cases, such as customer support automation, proactive outbound engagement, and multilingual communication. Voice-enabled AI agents can answer queries, manage appointments, and route calls intelligently, saving valuable human resources for complex interactions. Dynamic, context-aware outbound calls can provide better customer outreach without compromising personalization. Multilingual communication capabilities empower businesses to communicate seamlessly across diverse customer bases.

By embedding Amazon Nova Sonic into Vonage's developer-friendly ecosystem, businesses gain an all-in-one solution to accelerate their AI strategy, enhance customer satisfaction, and maintain a competitive edge in today's fast-paced market. The partnership represents a strategic move for Vonage to leverage cutting-edge AI technology, potentially driving revenue growth through enhanced service offerings.

References
[1] https://www.marketscreener.com/quote/stock/ERICSSON-4938/news/Vonage-Partners-with-AWS-to-Unveil-AI-Voice-Agent-Integration-50514824/
[2] https://finance.yahoo.com/news/vonage-partners-aws-unveil-ai-160000653.html