Verizon Faces Backlash Over Massive Service Outage, Offers $20 Credit to Affected Customers.
ByAinvest
Saturday, Jan 17, 2026 1:11 pm ET1min read
VZ--
Verizon faced a massive outage affecting 2.3 million customers, causing widespread frustration and prompting apologies from the company. Verizon granted a $20 credit to affected customers, which can be redeemed through the myVerizon app. The credit is seen as a gesture of goodwill but may not fully address customers' concerns.
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