Verizon Experiences Nationwide Service Outage, Thousands Report Disruptions

Verizon experienced a nationwide service outage affecting thousands of customers across the US, with complaints of SOS mode issues, no service, and disruptions in calls, texts, and mobile data. The outage began on Friday and continued through Saturday, with Verizon confirming a software-related issue and apologizing for the inconvenience. The company advised customers to restart devices and use Wi-Fi calling when possible, and worked to restore services quickly.

Verizon Communications Inc. experienced a significant nationwide service outage on August 30, 2025, affecting thousands of customers across the United States. The outage, which began on Friday and continued into Saturday, caused widespread disruptions in cellular connectivity, including issues with SOS mode, no service, and interruptions in calls, texts, and mobile data.

Verizon confirmed that the outage was due to a software-related issue and issued an apology for the inconvenience caused to its customers. The company advised users to restart their devices and use Wi-Fi calling as an alternative. Verizon's corporate communications associate vice president, Richard Young, stated that only some customers were affected and that engineers were working quickly to identify and solve the problem [1].

The outage was particularly noticeable for customers using Verizon's eSIM feature, with many experiencing random outages. Some users reported that only certain smartphone models were affected, indicating that the issue might be device-specific. The problem also impacted Verizon's fiber-optic internet services, causing disruptions in both cellular and internet connectivity for many users [1].

Verizon's customer support services were also affected, with many customers having difficulty getting through to representatives due to the high volume of calls. Some employees at Verizon stores reported issues activating new phones for customers, with estimated restoration times ranging from 4 to 6 hours or as soon as 30 minutes [1].

The outage did not extend to Verizon's MVNOs (Mobile Virtual Network Operators), with some users reporting that their personal lines on MVNOs like US Mobile remained unaffected. This suggests that the issue was specific to Verizon's network infrastructure and not related to its MVNO partnerships [1].

Verizon has not provided an estimated time for full service restoration, but the company is working diligently to resolve the issue. Customers are advised to check the company's Check Network Status page for updates on service in their area and to remain patient as the issue is being addressed.

References:
[1] https://www.phonearena.com/news/verizon-down-sos_id173671