Verizon: a aware software issue impacting some wireless clients

Verizon: a aware software issue impacting some wireless clients

Verizon customers across the United States reported significant network outages on Saturday, July 2, 2025. The issues, which began around 12 p.m. Eastern Time, were widespread and lasted for several hours. Affected customers experienced limited service, with some phones switching to SOS mode, allowing only emergency calls like 911.

Verizon acknowledged the outage in a statement to CBS News, attributing it to a "software issue impacting wireless service for some customers." The company's engineers are actively working to identify and resolve the problem. Verizon encouraged customers to visit their Check Network Status page for updates and apologized for any inconvenience caused. The outage was reported by customers from California to Florida, with the peak of reports around 3:30 p.m. ET, reaching nearly 23,000 reports on DownDetector, a service that tracks network outages [1].

Verizon's official social media channels also confirmed the outage, with the @VerizonSupport account responding to customer inquiries. The company has not specified the exact cause or the extent of the outage, but they have assured customers that engineers are engaged in resolving the issue. The company's head of media relations, Diana Alvear, reiterated Verizon's commitment to restoring service and apologized for any inconvenience caused [2].

This is not the first time Verizon has experienced network outages due to software issues. In October 2024, the company faced a similar problem that resulted in over 100,000 reports on DownDetector.

References:
[1] https://www.yahoo.com/news/articles/verizon-customers-report-phone-outages-221601272.html
[2] https://www.theverge.com/verizon/768450/verizon-is-down-outage-network-software-issue