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Verint Systems Inc Expands AI-Powered Solutions with BT Group for Enhanced Customer and Employee Experiences
ByAinvest
Thursday, Jun 12, 2025 8:52 am ET1min read
Verint Systems Inc (VRNT) announced that BT Group will expand its use of Verint's AI-powered solutions from 450 to 4,500 agents. This move aims to enhance customer and employee experiences, boost revenue, and improve upsell and cross-sell opportunities for BT Group's broadband and mobile products. Verint is recognized as a leader in CX Automation, serving over 80 Fortune 100 companies. However, investors should be cautious of forward-looking statements and associated risks.
Verint Systems Inc. (VRNT) announced that BT Group will significantly expand its use of Verint's AI-powered solutions. The deployment will scale from 450 to 4,500 agents, aiming to enhance both customer and employee experiences while boosting revenue and improving upsell and cross-sell opportunities for BT Group's broadband and mobile products.According to the press release, BT Group's initial deployment of Verint's Coaching Bot, Wrap Up Bot, and CX/EX Scoring Bot delivered real-time agent assistance, leading to improved customer and employee interactions. The company has now decided to expand this deployment tenfold, from 450 to 4,500 agents [1].
Verint Systems Inc. is recognized as a leader in CX Automation, serving over 80 Fortune 100 companies. The company's differentiated, AI-powered Open Platform is designed to help brands increase CX Automation [2].
While the expansion of AI solutions is a positive development for BT Group, investors should be cautious of forward-looking statements and associated risks. Verint Systems Inc. has warned that these statements are not guarantees of future performance and are based on management's expectations that involve a number of risks, uncertainties, and assumptions [1].
References:
[1] https://www.verint.com/press-room/2025-press-releases/bt-group-elevates-cx-grows-revenue-with-verint/
[2] https://www.stocktitan.net/news/VRNT/bt-group-elevates-customer-experience-and-grows-revenue-in-sales-mvo0ka02c6at.html
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