Verint Named Leader in ISG's 2025 Customer Experience Management Buyers Guide, Earns Exemplary Rating

Verint has been named a Leader in ISG's 2025 Customer Experience Management Buyers Guide, earning an Exemplary rating and ranking second overall in the CXM category. The company was recognized for its commitment to innovation, improved usability, and ability to deliver tangible value and ROI. Verint customers have experienced stronger CX business outcomes and significant AI-driven value, including increased agent and supervisor capacity, improved revenue per interaction, and elevated CX.

Verint Systems Inc. (NASDAQ: VRNT), a leading provider of customer experience (CX) automation solutions, has been named a Leader in ISG's 2025 Customer Experience Management (CXM) Buyers Guide. The company received an Exemplary rating and ranked second overall in the CXM category [1]. This recognition underscores Verint's commitment to innovation, improved usability, and delivering tangible value and return on investment (ROI) to its customers.

Verint was acknowledged for its strong performance across various categories, including Product Experience, Customer Experience, and Capability. The company also topped the list for Total Cost of Ownership (TCO)/ROI in the CXM category [1]. This achievement is a testament to Verint's ability to enhance CX business outcomes and drive significant AI-driven value for its clients.

Key highlights from the ISG report include Verint's first-place market recognition for Knowledge Management and its second overall position in the CXM category. The company's AI-powered automation solutions have enabled customers to experience stronger CX outcomes, including increased agent and supervisor capacity, improved revenue per interaction, and elevated CX [1].

Verint's Global Vice President of Go-to-Market Strategy, David Singer, expressed his appreciation for the recognition and reaffirmed the company's commitment to raising the bar in CX automation [1]. The ISG Buyers Guide is a widely respected resource for enterprise buyers, helping them evaluate vendor relationships and potential new engagements [2].

Verint's success in the CXM category highlights the growing importance of AI and automation in delivering exceptional customer experiences. As companies continue to prioritize customer satisfaction and engagement, Verint's innovative solutions are well-positioned to meet these evolving demands.

References:
[1] https://www.stocktitan.net/news/VRNT/verint-named-a-leader-in-isg-s-2025-customer-experience-management-lln3a0fvgl74.html
[2] https://www.stocktitan.net/news/III/isg-to-study-telecom-media-industry-service-qcpjtf4fwqai.html