Verint Named Leader in ISG's 2025 Customer Experience Management Buyers Guide

Verint Systems has been named a Leader in ISG's 2025 Customer Experience Management Buyers Guide, earning Exemplary ratings in Customer Experience Management, Knowledge Management, and Customer Journey Management categories. Verint ranked first in Knowledge Management and second in Customer Experience Management among 29 evaluated vendors, highlighting its innovative approach and ability to deliver tangible value and return on investment for its customers. The recognition underscores Verint's commitment to innovation and customer satisfaction.

Verint Systems Inc. (NASDAQ: VRNT), a leading provider of Customer Experience (CX) automation solutions, has been recognized as a Leader in ISG's 2025 Customer Experience Management Buyers Guide. The company earned Exemplary ratings in Customer Experience Management (CXM), Knowledge Management (KM), and Customer Journey Management (CJM) categories, demonstrating its commitment to innovation and customer satisfaction [1].

Verint ranked first in the Knowledge Management category and second in the CXM category among 29 evaluated vendors. The recognition underscores the company's ability to deliver tangible value and return on investment (ROI) for its customers. ISG's report highlights Verint's innovative approach, strong product experience, and superior capability in CXM, KM, and CJM [1].

The company's AI-powered solutions have helped customers experience stronger, faster CX business outcomes by increasing agent and supervisor capacity, improving revenue per interaction, and elevating overall CX. Verint's leadership in CXM reflects its ongoing dedication to delivering intelligent, AI-powered automation at scale [1].

Verint's Global Vice President of Go-to-Market Strategy, David Singer, commented on the recognition, stating, "Our ability to innovate, delight customers, and drive tangible, measurable AI business outcomes enabled us to rise once again in these rankings. We appreciate the recognition from ISG and look forward to raising the bar even higher next year" [1].

The ISG Buyers Guide is a comprehensive evaluation of the CXM market, considering various factors such as product experience, customer experience, capability, and total cost of ownership (TCO)/ROI. Verint's consistent performance in these areas highlights its market leadership and commitment to delivering value to its customers [1].

Verint Systems Inc. serves a customer base that includes more than 80 of the Fortune 100 companies. The company is uniquely positioned to help brands increase CX automation with its differentiated, AI-powered Open Platform. Verint is also proud to be Certified™ by Great Place To Work® [1].

References:
[1] Verint Named a Leader in ISG's 2025 Customer Experience Management Buyers Guide. Retrieved from https://www.verint.com/press-room/2025-press-releases/verint-named-leader-in-isg-2025-cxm-buyers-guide/