Vantage Redefines Trading in Vietnam with 24/7 Support and Swap-Free Edge

Vantage Markets, a leading multi-asset CFD broker, has announced significant upgrades to its services in Vietnam, aimed at enhancing the trading experience for local clients and fostering stronger business partnerships. As of September 1, 2025, the firm introduced three key initiatives: swap-free trading, an enhanced two-level IB (Introducing Broker) referral commission model, and 24/7 local customer support. These updates are part of Vantage’s broader strategy to solidify its position in the Vietnamese market by offering more flexible and transparent trading solutions [2].

Swap-free trading is a notable feature that allows clients to hold positions for extended periods without incurring overnight or long-term holding fees. This is particularly beneficial for traders who prefer to maintain positions over weekends or holidays, as it removes a common cost associated with leveraged trading on margin. Unlike many platforms that charge these fees, Vantage’s swap-free offering ensures that traders can retain a larger portion of their profits, thereby improving their overall trading efficiency [2].

In parallel with this feature, Vantage has upgraded its IB referral system to a two-level commission model. Under the new structure, partners not only earn from their direct referrals but also from the referrals made by those they recruit. The new system includes faster account opening, clearer commission rules, and an improved backend management interface, all of which are designed to enhance the user experience and drive business growth for partners [2].

Complementing these service enhancements is Vantage’s commitment to 24/7 customer support. The broker has positioned itself as the only market participant offering round-the-clock, human-based support in Vietnam, distinguishing itself from competitors who rely heavily on automated systems. This approach ensures that client queries are addressed promptly and professionally, which aligns with the firm’s broader mission to foster trust and confidence among traders [2].

Marc Despallieres, CEO of Vantage Markets, emphasized the importance of these upgrades in supporting both individual traders and institutional partners. He noted that the Vietnamese market is undergoing rapid evolution, and Vantage’s goal is to meet the growing demands of traders with a robust and adaptive infrastructure. By integrating swap-free trading, a streamlined IB model, and consistent local support, the firm is empowering traders to operate with greater confidence and clarity [2].

While the updates are well-received within the industry, Vantage continues to address some client concerns related to withdrawal delays and account access issues, as highlighted on platforms like Trustpilot. Some users have expressed frustration over unresolved cases involving frozen funds and delayed transactions, which the firm has acknowledged and is working to resolve [1]. These challenges underscore the importance of maintaining consistent communication and operational transparency in a competitive brokerage environment.

The market response to Vantage’s new features has been largely positive, with traders praising the firm’s improved customer service and the added flexibility offered by the swap-free model. In recent months, several users have highlighted the responsiveness of support agents and the overall reliability of the platform, suggesting that Vantage is making meaningful strides in client satisfaction [1].

Source: [1] Vantage Markets Reviews | Read Customer Service ... (https://www.trustpilot.com/review/vantagemarkets.com) [2] Vantage Vietnam Introduces Swap-Free Trading, Enhanced IB ... (https://finance.yahoo.com/news/vantage-vietnam-introduces-swap-free-030700308.html) [3] Vantage Vietnam Introduces Swap-Free Trading ... (https://www.prnewswire.com/apac/news-releases/vantage-vietnam-introduces-swap-free-trading-enhanced-ib-system-and-247-local-support-302550066.html)