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Utility Sector Undergoes Historic Transformation with Digital Customers, Stricter Regulations, and Disruptive Technologies.
ByAinvest
Monday, Dec 15, 2025 6:59 pm ET1min read
Utility companies are undergoing a transformation in response to digital customers, stricter regulations, and disruptive technologies. They must modernize their systems and optimize operations with cutting-edge technologies and global consulting and market analysis. The Gartner Market Guide for Utility Customer Information Systems highlights the need for CIS platforms that offer composable architectures, real-time capabilities, and personalized customer experiences. Open Intelligence, a specialist in CIS solutions, is among the 19 vendors named in the guide.
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