Upsource by Solutions and Cognizant: A Strategic Alliance for BPO Growth in Saudi Arabia

In a strategic move that aligns with Saudi Vision 2030, Upsource by Solutions, a leading business process outsourcing (BPO) provider in Saudi Arabia, has partnered with Cognizant, a global leader in digital transformation and technology services. This three-year alliance aims to enhance operational efficiencies and drive exceptional customer satisfaction for clients in the region by leveraging Cognizant's advanced Intuitive Operations & Automation (IOA) solutions.

The strategic partnership between Upsource by Solutions and Cognizant brings together local expertise and global reach, enabling businesses across the region to access cutting-edge AI and automation technologies. This collaboration is set to drive growth in the BPO industry, which is expected to reach US$5.7 billion by 2027, with a compound annual growth rate (CAGR) of 5.8% from 2018 to 2027 (BCG & Forward MENA, 2025).

Eng. Naif AlMogbel, CEO at Upsource by Solutions, emphasized the significance of this partnership: "By aligning our vision with Cognizant's expertise, we're reshaping what excellence in BPO means. This agreement represents the beginning of a journey to create future-ready solutions that redefine value for our clients."

Gagan Syal, Head of Southern Europe & Middle East at Cognizant, echoed this sentiment: "We are excited to collaborate with Upsource by Solutions and continue to bring our expertise in digital transformation to the Saudi Arabian market. With Upsource by Solutions' local experience and forward-thinking vision, and our leadership in advanced technologies, we are building a foundation for the future of business operations."

Cognizant's IOA solutions, including a Gen AI-powered financial suite and automation frameworks, are designed to assist businesses in meeting modern business demands, ensuring compliance with national and global standards, and delivering services that drive efficiency, scalability, and long-term success. These advanced technologies can significantly impact operational efficiency for Saudi businesses, potentially reducing operational costs by 25-40% through automation and AI implementation (McKinsey, 2021).

The BPO industry in Saudi Arabia is undergoing a pivotal transformation as companies increasingly outsource essential processes such as finance, human resources, and customer management. This shift requires a strategic blend of local insights and global innovation to enhance efficiency and drive growth through next-generation solutions. The Upsource by Solutions and Cognizant partnership is well-positioned to capitalize on this trend, providing businesses in the region with access to advanced AI and automation technologies tailored to their specific needs.

In conclusion, the strategic alliance between Upsource by Solutions and Cognizant is a significant step towards elevating the BPO industry in Saudi Arabia. By combining local expertise with global innovation, this partnership aims to enhance operational efficiency, drive customer satisfaction, and contribute to the long-term success of businesses in the region. As the BPO industry continues to grow, this strategic alliance is poised to play a crucial role in shaping its future trajectory.