Unum Group Appoints Andrew Walker as Chief Customer Operations Officer

Unum Group has appointed Andrew Walker as chief customer operations officer. Walker will lead the company's customer-facing and delivery teams while partnering cross-functionally to deliver on its purpose of helping the working world thrive. Walker previously served as executive vice president and COO at Western Union. He will report to Rick McKenney, president and CEO at Unum Group.

Unum Group (NYSE: UNM), a leading international provider of workplace benefits and services, has appointed Andrew Walker as its new chief customer operations officer. In this role, Walker will oversee the company's customer-facing and delivery teams while collaborating cross-functionally to advance Unum Group's purpose of helping the working world thrive throughout life's moments. He will report directly to Rick McKenney, the company's president and chief executive officer.

Throughout his career, Walker has demonstrated a robust track record in leading operational teams across various sectors, including customer care, risk and technology, agent regulatory, corporate real estate, procurement, and global security. His extensive experience includes serving as executive vice president and chief operations officer at Western Union, as well as holding senior operations leadership roles at USAA and Nationwide. Walker brings a keen focus on strategic execution, innovation, and customer care to Unum Group.

Prior to joining Unum Group, Walker earned a Bachelor of Science degree in accounting from Herbert Lehman College in New York and completed the Bank Administration Institute at Owen Graduate School of Management at Vanderbilt University, where he focused on innovation, marketing strategy, and leadership for the banking industry. He also served on the IBM Board of Advisors and held a nine-year tenure with the Catholic Foundation of Columbus, including a stint as Board Chair.

McKenney commented on Walker's appointment, stating, "The addition of Andrew to our executive team continues to bolster our operational excellence and ability to address the evolving needs of our customers and bring our purpose to life for those we serve. He brings robust experience with a clear focus on strategic execution, innovation, and customer care."

Walker expressed his enthusiasm for the role, stating, "It is an honor to join the team at Unum Group. I look forward to contributing to our shared purpose and collaborating to deliver outstanding service and value to our customers."

Unum Group's appointment of Andrew Walker underscores the company's commitment to operational excellence and customer satisfaction. With revenues of $12.9 billion and benefits paid of $8.0 billion in 2024, the company continues to grow and adapt to meet the evolving needs of its customers. [1]

References:
[1] https://www.businesswire.com/news/home/20250708002106/en/Unum-Group-Names-Andrew-Walker-Chief-Customer-Operations-Officer
[2] https://www.marketscreener.com/quote/stock/UNUM-GROUP-14751/news/Unum-Group-Appoints-Andrew-Walker-Chief-Customer-Operations-Officer-50459534/
[3] https://finance.yahoo.com/news/unum-group-names-andrew-walker-140000481.html
[4] https://www.stocktitan.net/news/UNM/unum-group-names-andrew-walker-chief-customer-operations-802k25euulk1.html