UNC Health Southeastern Implements Mobile Meal Ordering with Transact + CBORD

UNC Health Southeastern has implemented a new self-service meal ordering capability powered by the CBORD Patient App, enhancing the patient experience with personalized nutrition guidance and easier access to care. The app connects directly to the hospital's nutrition system, enabling real-time access to personalized meal choices based on each patient's dietary needs. The pilot program is currently live in the Women's Health Services Unit, with plans to expand to additional units later this year.

UNC Health Southeastern has introduced a new self-service meal ordering system powered by the CBORD Patient App, aimed at enhancing patient experience and care. The innovative solution connects directly to the hospital's nutrition system, providing real-time access to personalized meal choices tailored to each patient's dietary needs.

The CBORD Patient App, designed in collaboration with registered dietitians, empowers patients and their families to make informed meal choices and better understand how nutrition impacts wellness. The app is currently being piloted in the Women's Health Services Unit, with plans to expand to additional hospital units later this year [1][2][3].

The app offers a range of features, including interactive nutrition education, dietary restriction compliance, and automatic guidance for nutrient-controlled diets. Patients can access the app on their mobile device or via desktop, creating a profile to view menus and place meal orders. The system ensures that only suitable foods are displayed based on the patient's specific dietary requirements and clinical guidelines [1][2][3].

Dr. Patrick Ebri, UNC Health Southeastern vice president and chief engagement officer, expressed pride in the team's efforts to create a more convenient, accurate, and efficient food ordering system. He emphasized that the app is a significant advancement in patient-centered care [1][2][3].

Transact + CBORD, the provider of the CBORD Patient App, is committed to delivering innovative technology solutions that enhance patient experiences. Arun Ahuja, senior vice president and general manager of healthcare and corporate at Transact + CBORD, stated that the app redefines patient-centered care by making hospital stays more personalized and empowering [1][2][3].

The implementation of the CBORD Patient App aligns with UNC Health Southeastern's mission to provide exceptional care and improve the health and well-being of the region it serves. The app's success in the Women's Health Services Unit is a promising indicator of its potential to enhance care across the entire system [1][2][3].

References:
[1] https://www.robesonian.com/news/322257/unc-health-southeastern-launches-self-service-meal-ordering
[2] https://www.unchealthsoutheastern.org/about-us/news/2025/unc-health-southeastern-launches-self-service-meal-ordering/
[3] https://www.businesswire.com/news/home/20250723123748/en/UNC-Health-Southeastern-Taps-Transact-CBORD-to-Launch-Mobile-Meal-Ordering