Uber Explores Insurance Options for Delays, Cancellations, and Lost Items

Uber is exploring new insurance options in Brazil, including compensation for trip delays, canceled trips, missed flights, and lost personal items. The add-on could cost around R$0.20 ($0.04) per trip, although pricing may change. The company is surveying select customers to gauge interest and hasn't decided when (or if) the plans will launch. It's unclear if Uber will expand this program to the US.

Uber is exploring new insurance options for select Brazilian customers, aiming to provide compensation for trip delays, canceled rides, missed flights, and lost personal items. The company is currently surveying customers to gauge interest in these potential services, which could cost around R$0.20 ($0.04) per trip, though pricing may change [1].

The new insurance offerings include:
- Compensation for trip delays: A fixed payout if the start of a ride is delayed due to the driver’s fault.
- Compensation for canceled trips: Coverage for situations where the driver cancels the ride, causing the passenger to miss or disrupt a commitment.
- Compensation for missed flights: Reimbursement for airport-bound rides that result in the passenger missing their flight.
- Reimbursement for lost personal items: Coverage for lost belongings during the trip.

Uber has not yet decided when or if these services will launch in Brazil. The company is also uncertain about expanding this program to the United States. The survey results will help Uber determine the feasibility and demand for these new insurance options.

This initiative comes as Uber faces ongoing legal challenges, including sexual assault lawsuits. The company is currently involved in multidistrict litigation (MDL) involving over 2,500 Uber passenger sexual assault claims [2]. The first bellwether trial is expected to begin in December 2025, involving a lawsuit by an Arizona woman who claims she was raped by an Uber driver.

While the outcomes of these trials will not directly impact other claims, they will provide valuable insights into how juries may respond to certain evidence and testimony, potentially influencing future settlement negotiations. This legal context may affect Uber's strategic decisions regarding the expansion of its insurance services.

References:
[1] https://9to5mac.com/2025/08/14/uber-tests-insurance-payouts-for-delays-canceled-rides-missed-flights-more/
[2] https://www.aboutlawsuits.com/uber-passenger-sexual-assault-lawsuits-first-mdl-trials/