TTEC and Zendesk Expand Partnership to Deliver Enhanced AI-Driven Customer Experience Solutions

TTEC has expanded its strategic partnership with Zendesk to deliver enhanced AI-driven customer experience solutions. The partnership provides tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation support to drive faster client value. TTEC will serve as a full-stack delivery and implementation partner across the Zendesk platform, bringing its Amazon Connect integration capabilities and CX transformation expertise to enhance automation, agent augmentation, and operational efficiency for clients across various industries.

Austin, Texas, June 11, 2025 — TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience (CX) technology and services innovator, has expanded its strategic partnership with Zendesk, a pioneer in AI-powered service. The enhanced agreement aims to deliver tailored Zendesk solutions, innovative migration tools, verticalized offerings, and full-stack implementation support, driving faster client value.

The partnership builds on an existing collaboration and leverages Zendesk's advanced capabilities to scale CRM and workflow optimization. TTEC will serve as a full-stack delivery and implementation partner across the Zendesk platform, helping clients accelerate transformation and drive measurable results. This includes integrating Amazon Connect capabilities to unify voice and customer data, delivering seamless omnichannel experiences.

TTEC's expertise in CX transformation will be harnessed alongside Zendesk's AI and workflow capabilities to enhance automation, agent augmentation, and operational efficiency. The partnership will also see the development of a suite of verticalized solutions tailored to healthcare, banking, financial services, and the public sector.

"This expanded partnership enables TTEC to tap into the full spectrum of Zendesk capabilities for existing and new clients," said Chris Brown, Chief of Staff, Office of Chairman and CEO, TTEC. "We're excited about this expanded partnership and look forward to bringing end-to-end digital transformation capabilities to the market together."

Carrie Francey, SVP of Partner Sales at Zendesk, added, "Our partnership brings together the best of all worlds — Zendesk's advanced voice, AI, and customer experience technology. Together, we're enabling organizations to deliver smarter, faster, and more connected customer experiences at scale."

The partnership expansion follows Zendesk's acquisition of Local Measure, now Zendesk for Contact Center, a CCaaS and advanced voice solutions provider and AWS partner. TTEC's proven leadership across AWS, Zendesk, and CCaaS positions them as a key launch partner.

References:
[1] https://www.prnewswire.com/news-releases/ttec-expands-strategic-partnership-with-zendesk-to-deliver-enhanced-ai-driven-customer-experience-solutions-302479125.html
[2] https://www.talan.com/global/en/ai-agents-autonomous-intelligence-revolutionizes-business-performance
[3] https://www.netsolutions.com/insights/retail-customer-experience-aws-advanced-ai/