TTEC Partners with VoxEQ to Enhance Fraud Prevention in Financial Services

TTEC has partnered with VoxEQ to enhance its SmartApps Cloud platform for the financial services sector. The integration of VoxEQ's voice biometrics and fraud prevention technologies aims to strengthen the platform's ability to protect against fraud. TTEC's financial health shows a mixed picture, with declining revenue growth, negative net margins, and a high debt-to-equity ratio. However, its 10-year revenue growth rate is 8.4%, and valuation metrics indicate potential undervaluation. The company faces intense competition and rapid technological advancements.

Title: TTEC and VoxEQ Partner to Bolster Fraud Prevention in SmartApps Cloud

Austin, Texas — TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX technology and services innovator, has announced a strategic partnership with VoxEQ to enhance its SmartApps Cloud platform for financial services. The integration of VoxEQ's voice biometrics and fraud prevention technologies aims to strengthen the platform's ability to protect against fraud.

The partnership brings real-time voice biometrics to SmartApps Cloud, TTEC Digital's proprietary software platform. This integration marks a significant advancement in empowering financial services organizations to detect fraud in real-time using voice bio-signal intelligence. The technology assists with the verification of a caller's identity and flags potential imposters.

Dave Seybold, CEO of TTEC Digital, stated, "Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients. We are delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud detection to organizations of all sizes. By removing friction and enhancing caller protection, we are helping our clients build trust and deliver better experiences" [1].

Unlike traditional voiceprint systems, which suffer from low opt-in rates, high false positives, and exploitable vulnerabilities, VoxEQ's Verify solution offers comprehensive fraud protection for every call. As part of TTEC Digital's SmartApps software, it also reduces average handle time by simplifying identity verification workflows, allowing agents to focus on serving customers rather than interrogating them.

Jack Caven, CEO of VoxEQ, commented, "Phone-based fraud is rising fast, and bad actors are getting smarter every day. We are proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller — even those who've never been seen before" [1].

Key benefits of the TTEC Digital SmartApps integration with VoxEQ include enhanced authentication with analysis of voice bio-signals from the first second of a call, protection for all callers, including anonymous and first-time callers, streamlined workflows that reduce average handle time, detection of repeat imposters and synthetic voices, and a privacy-first architecture with no storage of PII (personally identifiable information) or voiceprints.

As fraud threats continue to evolve, TTEC Digital and VoxEQ are committed to helping organizations stay ahead with intelligent, scalable solutions that protect every customer interaction. To explore how SmartApps Cloud and VoxEQ Verify can elevate contact center security and efficiency, visit ttecdigital.com/solutions/smartapps-cloud.

TTEC's financial health shows a mixed picture, with declining revenue growth, negative net margins, and a high debt-to-equity ratio. However, its 10-year revenue growth rate is 8.4%, and valuation metrics indicate potential undervaluation. The company faces intense competition and rapid technological advancements [2].

References:
[1] https://www.prnewswire.com/news-releases/ttec-digital-and-voxeq-partner-to-deliver-real-time-voice-biometrics-in-smartapps-cloud-302549167.html
[2] https://www.marketscreener.com/news/ttec-digital-and-voxeq-partner-to-deliver-real-time-voice-biometrics-in-smartapps-cloud-ce7d59dede88fe26