TTEC Expands Latin America Footprint, Boosting Customer Experience for Leading Retail Banks

TTEC has expanded its footprint in Latin America, achieving significant results for major retail banks. The company's bilingual team in Colombia retrained and restructured customer support operations, resulting in a 17% rise in customer experience scores and a 15% drop in average handle time. TTEC has launched new engagements with multiple global retail banks, further strengthening its position as the CX partner of choice for banking clients in the region. The company's success is fueled by its ability to attract, engage, and retain exceptional talent and its investment in building careers.