TTEC Expands in Latin America, Boosts Customer Experience Scores for Financial Institutions.

TTEC Holdings has expanded its presence in Latin America's banking and financial services sector, achieving significant results for major retail financial institutions. In Colombia, TTEC's bilingual team retrained and restructured customer support operations, resulting in a 17% increase in customer experience scores, a 98% empathy score, and a 15% drop in average handle time. The company reduced the number of full-time equivalents from 180 to 125, demonstrating efficiency gains and cost-effectiveness.