TTEC Digital: A CX Leader's Cloud and AI Prowess

TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been named Cisco Reimagine Customer Experiences Partner of the Year - Americas, underscoring its competitive advantage in the CX technology and services market. This recognition, coupled with a 44% year-over-year growth in bookings with Cisco, demonstrates TTEC Digital's ability to drive business momentum and market demand for its CX technology offerings.

TTEC Digital's success can be attributed to its expertise in cloud migration and AI integration. As the first partner to take Cisco Contact Center to the cloud, TTEC Digital has demonstrated its early-mover advantage and innovative approach to cloud transformation. This expertise has enabled the company to help clients migrate their on-prem services to the cloud, optimizing contact center operations and driving significant business momentum.



Moreover, TTEC Digital's focus on AI and data-driven tools has allowed it to provide targeted training and certifications, expanding into the Cisco commercial space and developing new services. Solutions like WxCC Jet and InteractionSync have enhanced customer experiences by delegating routine interactions to virtual agents and providing seamless escalation with full context.



TTEC Digital's win as Cisco Reimagine Customer Experiences Partner of the Year - Americas is a testament to its commitment to driving value for clients through innovative digital services, strong client relationships, and strategic market approach. The company's dedication to leveraging advanced technologies such as AI, data and analytics, and automation to enhance the customer experience for mid-market enterprises has positioned it as a Major Contender in Everest Group's 2024 PEAK Matrix® Assessment for Digital Transformation Services.

As TTEC Digital continues to invest in digital innovations, it remains well-positioned to help organizations remain agile, competitive, and customer-centric in an evolving market landscape. Its expertise in cloud migration and AI integration, coupled with its focus on digital-first customer experiences and data-driven insights, makes it a formidable player in the CX technology and services market.

In conclusion, TTEC Digital's recognition as Cisco Reimagine Customer Experiences Partner of the Year - Americas highlights its competitive advantage in the CX technology and services market. Its expertise in cloud migration and AI integration, along with its commitment to driving value for clients, positions it well for continued success in the digital transformation space.