Tryg Unveils 2027 Vision: A New Strategy for Growth and Excellence

Tryg, the Danish insurance giant, recently hosted its Capital Markets Day, where it outlined its ambitious new strategy for 2027. The event, held in London, was attended by key executives, including Group CEO Johan Kirstein Brammer, and focused on the company's new direction: "Leveraging scale to drive technical and commercial excellence."

The new strategy is centered around three core pillars: Scale & Simplicity, Technical Excellence, and Customer & Commercial Excellence. To deliver on these ambitions, Tryg has identified four strategic enablers: tech, data, people, and sustainability. These enablers will be pivotal in achieving the company's 2027 targets.

Tryg has set new financial targets for 2027, including an insurance service result between DKK 8.0bn and 8.4bn, driven by a combined ratio of around 81. The company aims to achieve a return on own funds of 35-40%, supported by a de-risking of its investment portfolio. During the event, Tryg announced the sale of DKK 7.4 bn of equities, corporate bonds, and diversified alternatives, replacing them with covered bonds that attract a lower capital charge.

The company also launched a DKK 2bn share buyback program, aiming to distribute a total of around DKK 17bn - 18bn to shareholders via ordinary dividends and the buyback program. This represents nearly 20% of the current market capitalization. Tryg's solvency ratio is expected to reach around 195 by the end of 2024, even after deducting the announced share buyback.

Tryg's strategic targets also extend to customer satisfaction and sustainability. The company aims to achieve a Group-wide Customer Satisfaction score of 83 by 2027, expanding its focus to include the entire Swedish business. To improve operational efficiency and customer satisfaction, Tryg is targeting straight through processing for over 55% of digitally reported claims. The company also plans to reduce carbon emissions in claims handling and its supply chain, with a target of a 6% average emission reduction per claim.

Tryg's CEO, Johan Kirstein Brammer, emphasized the company's size, commercial momentum, and capacity to raise its ambitions. He stated that the new strategy represents the perfect foundation for continuing to deliver leading customer experiences while strengthening the core of the company's insurance operations.

As Tryg looks towards 2027, its new strategy positions the company to capitalize on its Scandinavian presence and scaling opportunities. By leveraging technological advancements, data, and sustainability, Tryg aims to drive growth, improve customer experiences, and deliver robust shareholder value.



In conclusion, Tryg's Capital Markets Day revealed a strategic shift focusing on growth, excellence, and sustainability. By setting ambitious targets and outlining a clear roadmap for 2027, Tryg has demonstrated its commitment to delivering value to shareholders, customers, and society. As the company continues to execute its new strategy, investors and stakeholders can expect to see significant progress towards its long-term goals.