TP Plans 150% Shareholder Return, 33% Automation by 2028

TP, a French call center and office services group, has announced a new set of mid-term goals, including a plan to return 1.5 billion euros to its shareholders by 2028. This initiative is part of the company's broader strategy to enhance shareholder value and reinforce its financial stability. The company, which provides distributed customer service and audit solutions, is investing in AI-driven solutions to upgrade its products and address the challenge of traditional outsourcing services being gradually replaced by AI.
predicts that up to one-third of its business will be automated within the next three years.The Chief Financial Officer stated that the 1.5 billion euros will be returned to shareholders through dividends or share buybacks. The company aims to achieve a same-store sales growth rate of 4% to 6% by 2028, calculated at a fixed exchange rate, and targets an EBITDA margin of 15.5% by the same year. Additionally, TP plans to generate 3 billion euros in free cash flow during the 2026-2028 period, with 20% of this amount, approximately 600 million euros, allocated for acquisitions during this period.
In line with its strategic focus on AI, TP has launched its proprietary AI orchestration platform, TP.ai FAB. This platform integrates AI, human expertise, and automation technologies and will be supported through the acquisition of Agents Only, an AI-supported crowdsourcing platform. This move underscores TP's commitment to leveraging advanced technologies to drive innovation and efficiency in its operations.
TP, which employs over 410,000 people globally, announced layoffs of 600 employees last November as part of a cost-cutting initiative aimed at reducing debt. The company's debt nearly doubled following the completion of the Majorel merger in 2023. Despite these challenges, TP remains optimistic about its future growth prospects and is committed to delivering value to its shareholders through strategic investments and capital returns.
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