Thoma Bravo to buy Verint

Thoma Bravo to buy Verint

Private equity firm Thoma Bravo is close to finalizing a deal to acquire Verint Systems, a leading provider of call center software solutions, valuing the company at approximately $2 billion, including debt. The acquisition, which could be announced as early as Monday, would see Thoma Bravo acquiring a company that has seen its stock price fall by 38% over the past year. Despite this decline, Verint's software solutions have been gaining traction due to increasing adoption of AI technologies among its clients [1].

Verint Systems, based in Melville, New York, has been actively leveraging AI to enhance its offerings. The company serves over 10,000 customers in more than 175 countries, focusing on customer experience automation. In February 2021, Verint completed the spin-off of Cognyte Software Ltd., which has a market value of about $639 million [1]. Verint has also been recognized for its leadership in customer experience management, having been named a Leader in ISG's 2025 Customer Experience Management Buyers Guide [3]. The company's AI-driven solutions have been instrumental in helping clients reduce costs and improve customer interactions, as evidenced by partnerships with major companies like Volaris and BT Group [4].

Thoma Bravo, with $184 billion in assets under management, has long specialized in acquiring undervalued software companies and subjecting them to deep organizational restructuring to boost performance. The potential acquisition of Verint Systems by Thoma Bravo represents a pivotal moment in the evolution of customer relationship management (CRM) software. The deal aims to transform legacy CRM software through AI-driven modernization and debt restructuring [3].

Verint Systems has been facing challenges, including stagnant growth and a heavy balance sheet burden. The company carries $1.3 billion in goodwill and $400 million in zero-interest convertible debt. Despite these challenges, Verint's core problem is its stagnant growth and uncertain outlook, especially given the growing threat from artificial intelligence, which increasingly enables organizations to replace bulky and costly CRM systems with simpler, in-house AI-driven solutions [2].

The acquisition by Thoma Bravo could help Verint Systems address these challenges. The private equity firm's track record in restructuring legacy tech firms suggests that it could help Verint transition to a more modern, AI-driven business model. However, analysts warn of potential pricing disruptions, competitive pressures on AI-first platforms, and integration risks [3].

If the deal goes through, it won't be a cause for major celebration for Verint, despite the seemingly impressive sum. It will mark the end of an exhausting and disappointing journey for the company, which has struggled to adapt to shifts in the enterprise software market [2]. The acquisition could be seen as a strategic repositioning for Verint, but it also signals the growing interest in AI-driven customer experience solutions.

References:
[1] https://www.bloomberg.com/news/articles/2025-08-25/thoma-bravo-nears-deal-for-call-center-software-maker-verint-systems
[2] https://www.calcalistech.com/ctechnews/article/43jnrx4pb
[3] https://www.ainvest.com/news/thoma-bravo-strategic-acquisition-verint-systems-implications-future-ai-powered-customer-engagement-2508-47/
[4] https://www.verint.com