Tesla's brand loyalty plunged after Musk endorsed Trump, with a 73% customer loyalty rate in June 2024 dropping to 49.9% in March 2025. The rate has since increased to 57.4% in May. S&P analyst Tom Libby called it "unprecedented" to see the leader in customer loyalty decline so quickly. Analysts suggest Musk's political involvement and Tesla's aging model lineup contributed to the decline.
Tesla's brand loyalty has experienced a significant decline since Elon Musk endorsed Donald Trump for president in 2024. According to data from S&P Global Mobility, customer loyalty at Tesla peaked at 73% in June 2024, but plummeted to 49.9% by March 2025 [1]. This rapid fall, described as "unprecedented" by S&P analyst Tom Libby, is a stark deviation from Tesla's previously dominant position in customer retention metrics [1].
The decline in brand loyalty can be attributed to multiple factors. Musk's public endorsement of Trump, following an assassination attempt on the former president, has been a significant contributor. This political involvement has led to a public backlash, particularly in Europe, where Tesla's sales have dropped by 33% in the first half of 2025 [2]. Additionally, the aging product lineup, including the Cybertruck, has struggled to meet sales targets, further straining customer retention [2].
Tesla's challenges extend beyond the U.S. market. Sales declined by 8% in the U.S. during the first five months of 2025, and the company is now facing mounting competition from Chinese EV manufacturers and traditional automakers expanding into the electric vehicle space [2]. The combination of these factors has led to a shift in market dynamics, with rival brands like Rivian, Polestar, Porsche, and Cadillac attracting more Tesla defectors than they are losing to the electric vehicle pioneer [2].
Despite these challenges, Tesla remains a formidable player in the automotive sector. According to Statista's 2025 Tesla Dossier, Tesla holds the title of the world's most valuable car brand, with a brand value of $86.04 billion [3]. However, the company's operating margin fell to 2.1% in the first quarter of 2025, down from 6.2% in the previous quarter [3].
In response to the brand loyalty crisis, Tesla appears to be pivoting its business model towards autonomous technology. The company recently launched a limited robotaxi pilot in Austin, targeting influencers and select users. If successful, this shift could potentially reduce Tesla's reliance on car sales [2].
References:
[1] https://www.wionews.com/world/tesla-witnesses-rapid-decline-in-brand-loyalty-since-elon-musk-endorsed-trump-for-president-1754316358530
[2] https://www.merca20.com/tesla-loses-brand-loyalty-after-elon-musks-support-for-trump/
[3] https://carbuzz.com/tesla-model-s-x-dropped-europe/
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