TELUS Digital Expands into Middle East with Dubai Office Opening.

TELUS Digital has expanded into the Middle East with the opening of its Dubai office, marking its entry into the region. The company aims to meet the increasing demand for AI-powered digital transformation in the UAE and surrounding areas. The Dubai office will support the UAE's AI 2031 vision and enhance TELUS Digital's global delivery capabilities.

TELUS Digital, a leading global technology company specializing in digital customer experiences (CX), has announced the opening of its TELUS Digital Dubai office in the United Arab Emirates (UAE). This strategic move marks the company’s entry into the Middle East, aiming to meet the growing demand for AI-powered digital transformation in the region [1].

The new office is a significant step in TELUS Digital’s global expansion, reflecting the company’s commitment to supporting clients worldwide with innovative, AI-fueled solutions. With the opening of this office, TELUS Digital aims to provide end-to-end services through strategy, delivery, and managed operations, leveraging its expertise in digital strategy consulting, experience design, AI-powered automation, and customer experience modernization [1].

The Middle East, particularly the UAE, is accelerating its AI investments as part of national strategies to drive economic diversification and digital leadership. The UAE’s AI 2031 strategy sets a bold vision to become a global leader in AI, supported by substantial investments in AI infrastructure and compute capacity. This vision is fueling innovation across critical sectors such as energy, transportation, logistics, healthcare, and education, positioning the region as a growing hub for AI research, development, and deployment [1].

The Dubai office will serve as a launch point for TELUS Digital to enable work across these key sectors and additional verticals, including financial services, telecom and media, hospitality, and retail. The company’s ability to combine the precision of a bespoke partner with the scale and experience of a global organization sets it apart. TELUS Digital’s hands-on approach and use of proprietary GenAI and AI data platforms will help clients build intelligent, future-ready experiences [1].

TELUS Digital’s recent expansion into South Africa and India further underscores its global delivery capabilities. The company’s second site in South Africa, located in Cape Town, and its sixth site in India, in Ahmedabad, provide strategic proximity to key markets in Europe and the Middle East, enhancing its ability to support clients across various business functions [1].

The new Dubai office aligns with the UAE’s digital transformation goals and smart city initiatives, supporting the region’s commitment to responsible, AI-powered change. TELUS Digital’s global team and delivery model will ensure that clients across sectors can embrace digital transformation effectively [1].

References:
[1] https://www.businesswire.com/news/home/20250730664534/en/TELUS-Digital-Expands-into-the-Middle-East-with-Opening-of-Dubai-Office