Telkom South Africa Modernizes Legacy Business Support Systems with Amdocs' Cloud-Native Customer Experience Suite

Telkom South Africa has successfully modernized its legacy business support systems with Amdocs' Customer Experience Suite, impacting 25 million customers. The upgrade introduces a cloud-native platform with open APIs and 5G capabilities, enabling faster service delivery and simplified operations. The transformation positions Telkom South Africa for future growth with enhanced digital customer engagement capabilities. Amdocs' involvement in building unified digital commerce and care journeys further enhances the customer experience across both digital and assisted channels.

Telkom South Africa has successfully completed a major transformation of its legacy business support systems (BSS) with Amdocs' Customer Experience Suite (CES). The upgrade, which impacts approximately 25 million customers, introduces a cloud-native platform with open APIs and 5G capabilities, enabling faster service delivery and simplified operations [1].

The transformation marks a critical step in Telkom South Africa's long-term strategy to become a more agile and data-driven business, aligned with the evolving needs of its customers. The cloud-native architecture, open APIs, and 5G readiness of the Amdocs platform allow Telkom South Africa to launch new services more quickly, streamline operations, and deliver a more seamless and personalized customer experience across digital and assisted channels [1].

As part of the transformation, Telkom South Africa will benefit from unified digital commerce and care journeys built by Amdocs Studios, Amdocs' high-end digital services offering. This includes a complete microservices layer and user interface accelerators, which will help Telkom South Africa achieve faster time to market and deeper customer engagement [1].

The modernized platform empowers Telkom South Africa to operate with enhanced flexibility, paving the way for ongoing innovation and growth. Dr. Noxolo Dlamini-Kumalo, Chief Digital and Information Officer at Telkom South Africa, stated, "Our collaboration with Amdocs has been central to its success. Together, we've created a platform that enables us to engage customers more deeply, move faster in the market, and position us at the forefront of digital innovation in Africa" [1].

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, added, "This transformation is not only a significant milestone for Telkom South Africa but a clear example of how cloud-native platforms and open architecture are enabling the communications industry to reimagine customer engagement, embrace 5G, and unlock new revenue opportunities" [1].

References:
[1] https://www.morningstar.com/news/accesswire/1056708msn/telkom-south-africa-successfully-modernizes-its-legacy-business-support-systems-with-amdocs-cloud-native-customer-experience-suite
[2] https://www.nasdaq.com/press-release/telkom-south-africa-successfully-modernizes-its-legacy-business-support-systems