TeleVox Partners with Premier for National Patient Access and Engagement Software Agreement.

TeleVox, a provider of omnichannel patient relationship management, has partnered with Premier, Inc. to offer pre-negotiated pricing and terms for its solutions, including Digital Front Door, Appointment Management, Digital Care Programs, and Patient Marketing, to Premier members starting September 1, 2025. The partnership aims to help Premier members deliver more accessible and personalized care experiences.

Omaha, Neb., Aug. 12, 2025 (GLOBE NEWSWIRE) — TeleVox, a leading provider of omnichannel patient relationship management, has announced a national group purchasing agreement with Premier, Inc., a prominent healthcare improvement company serving over two-thirds of U.S. healthcare providers. Effective September 1, 2025, this agreement allows Premier members to access TeleVox’s industry-leading solutions, including Digital Front Door, Appointment Management, Digital Care Programs, and Patient Marketing, at pre-negotiated pricing and terms [1].

TeleVox, part of WestCX within West Technology Group, has been recognized for innovation with the MedTech Breakthrough Award for Best Practice Management Solution. The company’s solutions are designed to meet the dynamic needs of providers and patients by facilitating omnichannel, AI-powered conversational interactions and automation. These solutions aim to engage, educate, and empower patients throughout their entire care journey [2].

Sam Meckey, President of TeleVox, expressed his enthusiasm for the collaboration: “We’re honored to collaborate with Premier and help their members deliver more accessible, personalized, and connected care experiences. For over 30 years, we’ve helped providers meet patients where they are - before, during, and after care - while reducing the burden on staff and improving outcomes” [1].

Premier, Inc., is a technology-driven healthcare improvement company that provides solutions to two-thirds of all healthcare providers in the U.S. The company plays a critical role in the rapidly evolving healthcare industry by uniting providers, suppliers, payers, and policymakers. Premier’s integrated data and analytics, collaboratives, supply chain solutions, and consulting services enable better care and outcomes at a lower cost [2].

TeleVox’s patient relationship management platform integrates seamlessly with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. The company’s pharmaceutical team also partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders, reaching more patients through customized communication. These interactions are facilitated via text, virtual assistant, interactive voice response (IVR), email, and postcards [2].

This partnership underscores the growing importance of digital patient engagement solutions in the healthcare industry. By offering pre-negotiated pricing and terms, TeleVox aims to make its innovative solutions more accessible and cost-effective for Premier members, potentially enhancing the overall quality and efficiency of healthcare services.

References:
[1] https://www.globenewswire.com/news-release/2025/08/12/3131782/0/en/TeleVox-Awarded-National-Patient-Access-and-Engagement-Software-Agreement-with-Premier-Inc.html
[2] https://www.morningstar.com/news/globe-newswire/9510009/televox-awarded-national-patient-access-and-engagement-software-agreement-with-premier-inc