Embraer S.A., originally established in 1969, is the world's leading manufacturer of commercial aircraft with a global customer base. The company focuses on solving customer satisfaction problems in the commercial airline, business jet, and defense and security markets with a range of products and services. The company is a major supplier of defense aircraft. Based on the Brazilian Air Force, the company has sold aircraft to air forces in Europe, Asia and Latin America. The company has developed new business jets based on the development of regional aircraft platforms and entry-level, speed of light and ultra-large-scale, medium speed of light, medium size jets: Phenom 100/300 series, Lineage 1000 series and Legacy 450/500 series. A key factor in providing high-quality customer support is customer focus and maintaining long-term cooperative relationships between the company and its customers.
