Sprinklr Q2 Revenue Up 8% YoY, Raises Outlook Amid Leadership Shifts and Churn Risks.

Sprinklr CXM reported Q2 revenue of $212mln, up 8% YoY, and raised its FY26 revenue and EPS outlook. The company also announced leadership changes, including Scott Millard joining as CRO and CFO Manish Sarin's departure. Despite strong results and guidance raises, shares fell 8% due to investor unease over executive transitions and customer churn. Analyst Catharine Trebnick maintained a Buy rating with a $12 price forecast.

Sprinklr CXM (NYSE: CXM) reported its Q2 2026 results, with total revenue reaching $212 million, up 8% year-over-year (YoY). Subscription revenue, the company's primary revenue stream, grew by 6% YoY to $188.5 million. Non-GAAP operating income hit $38.2 million, resulting in an 18% non-GAAP operating margin [1].

The company also raised its full-year 2026 (FY26) revenue and earnings per share (EPS) outlook. FY26 total revenue is now expected to be between $837 million and $839 million, up 5% YoY at the midpoint. FY26 non-GAAP operating income is forecasted to be between $131 million and $133 million, implying a 16% non-GAAP operating margin at the midpoint [1].

However, shares of CXM fell by 8% following the announcement. Investors expressed concern over executive transitions, including the departure of CFO Manish Sarin and the appointment of Scott Millard as Chief Revenue Officer (CRO). Additionally, the company's ongoing customer churn and renewal challenges weighed on investor sentiment [2].

Despite the revenue growth and guidance raises, analysts remain cautious. Catharine Trebnick of Zacks Investment Research maintained a Buy rating but lowered her price forecast to $12 from $14, citing uncertainty around the executive transitions and customer churn issues [2].

Looking ahead, CXM expects to see improvements in Q4 and into next year, with the company focusing on orderly transformation and addressing past execution issues. Investors will be closely watching key metrics such as renewals, customer satisfaction, and growth to gauge the progress of CXM's transformation [1].

References:
[1] https://finance.yahoo.com/news/sprinklr-inc-cxm-q2-2026-070327075.html
[2] https://www.nasdaq.com/articles/sprinklr-cxm-beats-q2-earnings-and-revenue-estimates