Sprinklr Q2 Revenue Up 8%, Exceeds Expectations

Sprinklr, a software firm specializing in customer-facing functions, reported an 8% increase in Q2 revenue, beating estimates. The company's AI-powered platform enables customer-facing functions across the front office to collaborate and communicate across digital channels, leveraging a suite of capabilities to deliver human customer experiences. The platform connects with customers via 30 digital channels, including messaging, live chat, and social media.

Sprinklr Inc. (NYSE: CXM), a leading enterprise software company specializing in customer-facing functions, reported an 8% increase in its second-quarter (Q2) total revenue, beating market estimates. The company's AI-powered platform enables customer-facing functions across the front office to collaborate and communicate across digital channels, leveraging a suite of capabilities to deliver human customer experiences.

The company's Q2 total revenue was $212.0 million, up from $197.2 million in the same period last year, representing an 8% year-over-year (YoY) increase. Subscription revenue, a key metric for the company, also grew by 6% YoY to $188.5 million [2].

In addition to the revenue growth, Sprinklr announced the appointment of Scott Millard as its new Chief Revenue Officer (CRO), effective September 22, 2025. Millard, who has over 30 years of experience in the tech industry, will report to Sprinklr President and CEO, Rory Read. He previously served as Senior Vice President, Global AI Sales at Dell Technologies, where he led a $15B+ revenue organization [1].

The appointment of Millard comes as Sprinklr continues to expand its reach into larger enterprises and deepen customer relationships. The company's AI-native, unified customer experience management (Unified-CXM) platform connects with customers via 30 digital channels, including messaging, live chat, and social media [1].

Sprinklr also announced the departure of Manish Sarin, the company's Chief Financial Officer, who will leave the company on September 19, 2025. Sarin has been a member of the Executive Leadership Team for three and a half years [2].

Looking ahead, Sprinklr expects its subscription revenue to range between $186 million and $187 million for the third fiscal quarter ending October 31, 2025, and total revenue to range between $209 million and $210 million. For the full fiscal year ending January 31, 2026, the company expects subscription revenue to range between $746 million and $748 million, and total revenue to range between $837 million and $839 million [2].

References:

[1] https://www.marketscreener.com/news/sprinklr-announces-scott-millard-as-chief-revenue-officer-ce7d59dad08bf421
[2] https://finance.yahoo.com/news/sprinklr-announces-second-quarter-fiscal-110500162.html