SoundHound AI Surges on Red Lobster Partnership

SoundHound AI shares are surging 7.71% after announcing a partnership with Red Lobster to implement an AI-powered phone ordering agent across all Red Lobster locations. The system, powered by SoundHound's advanced AI technology, can handle multiple calls simultaneously, maintain consistent order placement, and provide instant answers to common guest questions. The AI agent sends orders directly to the restaurant's point-of-sale system, reducing workload for in-store staff.

SoundHound AI (SOUN) shares have surged by 7.71% following the company's announcement of a strategic partnership with Red Lobster to implement an AI-powered phone ordering agent across all Red Lobster locations. This collaboration aims to enhance the guest experience and streamline takeout ordering processes.

The AI agent, powered by SoundHound's advanced voice AI technology, can handle multiple calls simultaneously, ensuring that every phone call is answered, no matter how busy a restaurant gets. It allows for seamless order placement and provides instant answers to common guest inquiries about store hours, locations, menu items, and more. The system is trained on Red Lobster's full menu, making ordering faster and more efficient for both guests and staff. Orders are sent directly to the restaurant’s point-of-sale system, reducing the workload for in-store staff and allowing employees to focus on delivering exceptional customer service.

Larry Konecny, COO of Red Lobster, commented, "At Red Lobster, we are committed to providing the ultimate dining experience for our guests. With SoundHound's cutting-edge voice AI technology, we are able to streamline the takeout process, making ordering faster and easier for our guests." Ben Bellettini, SVP of Restaurant Sales at SoundHound AI, added, "Consumers have recognized the benefits of our quick and easy system, and employees are grateful for the extra breathing space it provides."

This partnership highlights SoundHound AI's growing influence in the restaurant industry, where it powers thousands of locations with its voice and conversational AI technology. The company's solutions, including Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, have enabled it to process billions of interactions annually.

Red Lobster Partners With SoundHound AI To Power Phone Ordering Across All Locations^[1] https://www.businesswire.com/news/home/20250923633236/en/Red-Lobster-Partners-With-SoundHound-AI-To-Power-Phone-Ordering-Across-All-Locations