SoundHound AI Partners with Red Lobster to Launch AI-Powered Phone Ordering System

SoundHound AI's stock rose 3.8% after partnering with Red Lobster to launch an AI-powered phone ordering agent. The system can handle multiple calls simultaneously and provides instant answers for seamless order placement. This collaboration aims to enhance customer experience and streamline the ordering process for Red Lobster customers.

SoundHound AI's stock rose 3.8% following the announcement of its partnership with Red Lobster to implement an AI-powered phone ordering agent. This collaboration is set to enhance customer experience and streamline the ordering process for Red Lobster customers.

The AI-powered phone ordering agent, developed by SoundHound AI, can handle multiple calls simultaneously, allowing for seamless order placement and instant answers to common guest questions about store hours, locations, menu items, and more. The system is trained on Red Lobster's full menu, making the ordering process faster and more efficient for both guests and staff. Orders are sent directly to the restaurant’s point-of-sale system, reducing the workload for in-store staff.

Red Lobster's COO, Larry Konecny, commented on the partnership, stating, "At Red Lobster, we are committed to providing the ultimate dining experience for our guests, whether they're dining in or ordering takeout or delivery. With SoundHound's cutting-edge voice AI technology, we’re able to streamline the takeout process to make ordering faster and easier for our guests; including quick and seamless reordering for those who always want their favorites. And, for those who prefer speaking to a live agent, connecting directly with the restaurant is always an option. Ultimately, it’s about giving our guests a convenient, customized experience that fits their needs."

Ben Bellettini, SVP of Restaurant Sales at SoundHound AI, expressed excitement about the partnership, noting, "SoundHound is seeing huge demand for our AI-powered voice ordering services, and we’re excited to be working with a renowned brand like Red Lobster to revolutionize the future of ordering. Consumers have been quick to recognize the benefits of our quick and easy system, and employees are grateful for the extra breathing space it gives them to concentrate on delivering first-rate customer service."

SoundHound AI powers thousands of locations with its industry-leading voice and conversational AI technology. For more information about SoundHound AI’s restaurant solutions, visit: Red Lobster Partners With SoundHound AI To Power Phone Ordering Across All Locations^[1] https://www.soundhound.com/voice-ai-solutions/restaurants/