Smartsheet Enhances Recommendations with Amazon Neptune and Knowledge Graphs

Smartsheet is enhancing recommendations using Amazon Neptune and Knowledge Graphs to deliver intelligent, proactive, and contextual insights from collaboration data. The Smartsheet Knowledge Graph is a unified data model connecting people, content, and work, representing how users interact with assets, content, and collaborators. This innovation aims to enhance customer experience, boost productivity, and drive long-term retention and growth. The graph data model allows Smartsheet to traverse relationships between objects and provide more individualized, contextual guidance and solutions to users.